Senior Operations Manager – Delivery & Activation

🕒 2 dias atrás

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $75.000 - $95.000 / ano

⏰ Tempo Integral

🟠 Sênior

⚙️ Operações

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KENTECH

SiteLinkedInTodas as Vagas

51 - 200 funcionários

📋 Conformidade

👥 RH Tech

🔐 Segurança

Compliance • HR Tech • Security

A <KENTECH> é uma fornecedora de soluções investigativas de triagem de histórico e conformidade para empregadores, autoridades habitacionais, faculdades e outras organizações, orientada por tecnologia. A empresa combina ferramentas de triagem impulsionadas por software, integrações com plataformas de gestão de recursos humanos e de propriedades, e serviços investigativos licenciados (verificações criminais, coleta de digitais, testes de drogas, verificações de educação e emprego, suporte à decisão) para ajudar os clientes a tomarem decisões de contratação e seleção de inquilinos precisas e em conformidade. A KENTECH enfatiza a privacidade, conformidade com a FCRA, e um modelo híbrido de "High Tech + High Touch" para oferecer serviços escaláveis de verificação de antecedentes em diversos setores e geografias.

Descrição

• Drive scalable operations across KENTECH’s departments by improving capacity, workflow, accountability, service delivery, and cross-functional execution • Lead Investigations, Verifications, Audit, Criminal Research, and Operations Support • Own the operational transition from signed contract through implementation, first orders, billing readiness, and scalable service delivery • Manage concurrent client launches, including timelines, owners, dependencies, risks, and blocker resolution • Verify launch preparedness across staffing, systems, procedures, service standards, quality assurance, and execution goals • Own turnaround times, service levels, backlog, workload distribution, and operational quality • Investigate quality exceptions, identify root causes, implement corrective actions, and verify sustained resolution • Escalate material compliance defects and preserve the Audit Lead’s direct access to executive leadership • Provide Client Success with delivery-performance information supporting renewals and account expansion • Lead difficult client conversations on delivery, scope, and remediation alongside the COO • Identify capacity constraints and determine appropriate responses, including hiring, contractors, workload redistribution, process improvement, automation, or performance management • Build staffing and hiring recommendations using workload forecasts, productivity data, labor costs, service requirements, and expected revenue • Monitor operational and financial metrics and partner with Finance on cost variances and billing barriers • Run recurring operational reviews covering performance, risk, priorities, workload, corrective actions, and service delivery • Develop and maintain scalable SOPs within Lumina • Use dashboards, internal systems, reporting tools, and approved AI tools to improve output and operational efficiency • Conduct performance conversations with department leads in coordination with Human Resources • Own routine operational decisions regarding workload allocation, queue priorities, escalations, operating cadence, accountability, launch dates, and delivery commitments within approved scope

🎯 Requisitos

• 7+ years of operations leadership experience in a deadline-driven, high-volume service environment • Experience managing supervisors, team leads, or functional leaders • Experience managing service delivery, capacity, workload allocation, quality, or other high-volume operational functions • Strong financial acumen, including COGS, gross margin, labor utilization, productivity, cost per case, budgeting, and workforce cost • Experience using operational and financial data for staffing and capacity decisions • Working understanding of FCRA or comparable regulatory compliance requirements, or ability to quickly develop proficiency in regulated operational requirements • Strong understanding of operational quality, root-cause analysis, corrective action, and process improvement • Experience developing and implementing SOPs, workflows, or operating procedures • Ability to interpret dashboards, performance reports, and operational metrics • Practical familiarity with AI-assisted work and workflow tools as a user • Strong project-management, organizational, and problem-solving skills • Strong written and verbal communication skills • Ability to work independently in a remote environment while maintaining visible accountability • Must be based in the United States and authorized to work in the U.S. as a W-2 employee • Demonstrated discretion with confidential client, consumer, employee, operational, and investigative information • Preferred: direct experience in background screening, investigations, public records, or government contracting • Preferred: experience launching new client programs, accounts, contracts, or service implementations • Preferred: experience managing distributed or remote teams • Preferred: experience managing labor-intensive service operations where staffing decisions affect COGS and gross margin • Preferred: experience developing headcount plans, staffing models, labor forecasts, or hiring justifications • Preferred: experience partnering with Finance and Human Resources on workforce planning, budgeting, or cost management

🏖️ Benefícios

• 401(k) • Dental insurance • Health insurance • Paid time off • Parental leave • Vision insurance • Profit sharing • Flex Time • Short-Term Disability • Long-Term Disability • Life Insurance • Flexible work from home options • Remote-first work environment • Professional growth opportunities

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