Account Manager – Healthcare, Workers Compensation

🕒 Maio 12

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EK Health Services Inc.

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 1998

⚕️ Seguro de Saúde

📋 Conformidade

☁️ SaaS

Healthcare Insurance • Compliance • SaaS

A EK Health Services Inc. é uma empresa abrangente de gestão de saúde especializada em gerenciamento de casos, gestão de contas médicas e serviços vocacionais. Oferecem serviços como planejamento de alta, revisão de utilização, avaliações ergonômicas e serviços de reserva para Medicare, garantindo excelência e eficiência na prestação de cuidados de saúde. A EK Health está comprometida com a inovação e qualidade no atendimento, colaborando com várias organizações para aprimorar suas ofertas e apoiar funcionários lesionados.

Descrição

• Reporting to the Vice President of Client Services, the Account Manager supports the retention, satisfaction, and growth of a portfolio of EK Health’s clients through consistent communication, accurate execution of client programs, and timely issue resolution • This role focuses on relationship building, service coordination, and data-driven client support while developing the skills needed to manage more complex accounts over time • Serve as a day-to-day point of contact for assigned clients under the guidance of senior leadership • Maintain consistent client communication via phone, email, virtual, and in-person meetings • Track and document all client interactions and activities in HubSpot • Support client reviews by gathering data, preparing materials, and updating client records • Report on program performance, achievements and cost savings with monthly, quarterly and/or annual stewardship reviews • Escalate issues, risks, or concerns appropriately to senior team members • Assist in the development and maintenance of Strategic Client Plans • Evaluate program enhancement opportunities • Participate in monthly client plan reviews and updates in HubSpot • Coordinate reporting, meeting logistics, and follow-ups • Track service outcomes, basic performance metrics, and client feedback • Support invoice review and assist with accounts receivable follow-up • Coordinate issue tracking and resolution with internal teams • Monitor revenue and utilization trends for assigned clients • Assist in identifying potential service expansion or cross-sell opportunities • Assist in the preparation of reports and proposals • Escalate revenue declines or utilization concerns to leadership • Develop a strategic plan for revenue growth or retention strategies • Assist with contract renewal preparation and documentation • Support annual fee validation and pricing reviews • Help review, update, and distribute client protocols as required • Ensure client records align with contractual and operational requirements

🎯 Requisitos

• Bachelor’s degree in Marketing, Business, or a related discipline • 1–5 years of experience in healthcare, workers’ compensation, account management, or client services • Strong organizational skills and attention to detail • Effective written and verbal communication skills • Comfortable using CRM systems (HubSpot or similar) • Strong computer knowledge, including MS Office (Word, Excel, PowerPoint, Outlook & TEAMS) • Compelling persuasion/negotiation and presentation skills • Proven track record for strong decision-making and owning accountability for success • Consistent follow-up and follow through on all client initiatives • Skilled in customer service relations, analysis and problem solving • Valid Driver’s License and auto insurance must always be maintained • Ability to manage multiple tasks and deadlines

🏖️ Benefícios

• Base salary & commission structure • Medical, Dental, Vision Insurance • 401K • Paid Time Off • Paid Holidays • Monthly internet stipend • Equipment provided