Audit Resolution Specialist

Vaga não está no LinkedIn

🕒 5 dias atrás

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $24 - $31 / hora

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👻 Score fantasma 4%

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eLEND Solutions

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2003

🚘 Automotivo

💼 Consultoria

📦 Logística

Automotive • Consulting • Logistics

A eLEND Solutions é uma plataforma de FinTech SaaS neutra em termos de fornecedores que conecta concessionárias de automóveis, credores e parceiros para viabilizar cenários de financiamento em tempo real e compatíveis com credores no ponto de venda. A empresa oferece verificação de crédito e identidade, ferramentas avançadas de pré-negociação e financiamento/negociação, além de integrações com os principais CRMs, sistemas de inventário e sites para simplificar o varejo conectado e melhorar as ofertas financiáveis e as taxas de fechamento. A eLEND enfatiza a segurança de dados e a conformidade (certificada pelo SOC 2) enquanto oferece APIs configuráveis e middleware para unificar fluxos de trabalho de vendas e finanças para concessionárias e parceiros de crédito.

Descrição

• Own and maintain visibility of the active audit-resolution exception pipeline • Prioritize time-sensitive defects, investor requests, audit responses, and outstanding documentation • Review and respond to Level 1–3 defects within the Audit Genius portal • Research defects and loan files to identify root causes and determine appropriate resolutions • Gather missing or corrective documentation and maintain accurate resolution records • Partner with Quality Control, Underwriting, Operations, Insuring, Repurchase, and other mortgage teams • Resolve critical errors and escalate issues requiring additional authority or expertise • Support repurchase demands and Investor Quality Control review issues • Research FHA documentation, 4506-C, PTF conditions, and other loan requirements • Communicate with borrowers, clients, real estate agents, settlement agents, and internal partners to obtain documentation • Identify recurring defects, process gaps, training opportunities, and operational risks • Develop and improve processes, job aids, training resources, quality checks, and preventative controls • Monitor turnaround times and drive open exceptions through final resolution • Maintain compliance with regulatory, agency, investor, mortgage insurance, and company requirements • Protect confidential borrower and loan information

🎯 Requisitos

• High school diploma or GED, or at least 3 years of professional work experience • Mortgage Operations experience at the Senior Processor or Junior Underwriter level • At least 1 year of experience with mortgage appeals and resolutions • Understanding of the mortgage loan lifecycle and how defects can originate across different stages of the process • Experience working with loan documentation, conditions, compliance requirements, and post-closing issues • Experience reading and interpreting DU and LP/LPA findings • Ability to research applicable agency, investor, mortgage insurance, and company requirements • Understanding of how underwriting findings and loan documentation affect audit and quality-control outcomes • Ability to identify discrepancies and determine necessary documentation or corrective action • At least 1 year of experience using Encompass • Experience with mortgage Loan Origination Systems and related operational technology • Comfortable learning and working within audit-resolution and quality-control platforms, including Audit Genius • Strong analytical and problem-solving skills • Ability to research complex issues and identify root causes • Ability to manage multiple audit findings and competing priorities independently • Strong organizational skills and attention to detail • Ability to work within established service-level and turnaround expectations • High level of integrity and commitment to accurate, compliant loan resolution • Understanding of investor, agency, mortgage insurance, and company requirements • Strong written and verbal communication skills • Ability to communicate with internal departments, leadership, clients, borrowers, settlement agents, real estate agents, and other parties • Ability to adapt quickly as priorities, audit findings, investor requirements, and business needs change • Commitment to continuous learning and improvement

🏖️ Benefícios

• Comprehensive medical, dental, and vision coverage • 401(k) plan with company participation • Paid time off and company holidays • Professional development and career growth opportunities • Access to tools, technology, and resources that support quality and operational success • Collaborative and growth-oriented team environment