Change Control Specialist

🕒 6 dias atrás

🐊 Florida, Maryland – Remoto

🐊 Florida – Remote 🦀 Maryland – Remote

💵 $125.000 - $160.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

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KBR, Inc.

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 1901

💼 Consultoria

🎖️ Defesa

📦 Logística

Consulting • Defense • Logistics

A KBR, Inc. é uma empresa global que oferece soluções em ciência, tecnologia e engenharia para governos e empresas em todo o mundo. Reconhecida por seu compromisso com a sustentabilidade, a KBR proporciona soluções inovadoras e de alta qualidade em áreas como tecnologia sustentável, soluções governamentais e aceleração digital. A KBR é dedicada a criar um ambiente de trabalho diverso e inclusivo, valorizando seus colaboradores e promovendo uma cultura de integridade e excelência operacional. Com forte foco em entregar valor sustentável para as partes interessadas, a KBR opera como um parceiro confiável em diversas indústrias.

Descrição

• Direct and enforce IT Service Management change control processes across enterprise IT systems and distributed test infrastructure • Manage the lifecycle of Requests for Change (RFCs), mitigating operational risks to test ranges, high-fidelity computing environments, and mission-essential shared services • Schedule, prepare, and chair weekly Change Advisory Board (CAB) and urgent Emergency Change Advisory Board (ECAB) meetings virtually across multi-region time zones • Review RFCs for risk categorization, dependency mapping, schedule conflicts, implementation procedures, test validation evidence, and rollback plans • Maintain and publish the Forward Schedule of Change (FSC), identifying collisions across operational networks, development environments, and active test events • Coordinate Post-Implementation Reviews (PIR) for high-impact or failed changes, determine root causes, and feed remediation into continuous process improvement • Manage and maintain change workflows, templates, dashboards, and automated approval routings in ServiceNow and Jira Service Management • Enforce configuration baseline records and audit-ready data tracking across both platforms • Build custom queue filters, SLA tracking metrics, and weekly KPI reports covering change success rates, unauthorized changes, and emergency change velocity • Partner with Tier 1/2/3 Service Desk and Incident Management teams to monitor ticket volumes and correlate incident spikes with production changes • Standardize cross-platform ticket linkages between Jira Service Management incident queues and ServiceNow change records • Author, maintain, and publish user guides, SOPs, and Knowledge Base articles on change submission protocols

🎯 Requisitos

• Must possess an active U.S. Secret Security Clearance at time of application/hire • Must reside within the Continental United States (CONUS) • Dedicated, secure home office space and reliable high-speed internet • 5+ years of dedicated experience in IT Service Management (ITSM), with primary emphasis on formal Change Control/Change Management • Direct hands-on background in IT Service Desk operations, ticket queue triage, and incident lifecycle management • Advanced operational proficiency with ServiceNow, including Change Management, CMDB configuration tracking, and Incident Management integration • Advanced operational proficiency with Jira Service Management, including service projects, custom workflows, automation rules, and component/release tracking • Proven capability to lead CAB discussions, evaluate complex rollback technical plans, and enforce change discipline across distributed engineering teams • Bachelor’s degree in Information Technology, Computer Science, Management Information Systems, or a related technical discipline is preferred • An additional 5 years of relevant IT experience will be considered in lieu of a degree • ITIL® 4 Foundation or higher preferred • DoD 8570/8140 IAT Level II Baseline Certification, such as CompTIA Security+ CE, CySA+, or equivalent • ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS) • Atlassian Certified Professional (ACP) in Jira Service Management / Jira Project Administration • Familiarity with DoD IT environments, DISA STIG requirements, and NIST SP 800-53 security controls • Prior experience supporting defense test and evaluation infrastructures, range networks, or High-Performance Computing environments

🏖️ Benefícios

• Bonuses, commissions, sign-on bonus, relocation benefits, short-term incentives, long-term incentives, or discretionary payments for exceptional performance may be offered according to internal policy or contractual designation • 401K plan with company match • Medical insurance • Dental insurance • Vision insurance • Life insurance • AD&D • Flexible spending account • Disability benefits • Paid time off • Flexible work schedule • Professional training and development • Career advancement opportunities