Solutions Engineer

Vaga não está no LinkedIn

🕒 Setembro 2

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $115.000 - $125.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💻 Engenheiro de Soluções

👻 Score fantasma 4%

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Eleven Eleven

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2016

💼 Consultoria

📣 Marketing

🎯 Recrutamento

Consulting • Marketing • Recruitment

Eleven Eleven é um parceiro global de talentos e agência de recrutamento especializada na colocação de talentos seniores e em nível executivo para empresas de alto desempenho em jogos e tecnologia avançada, incluindo cargos em programação, arte, design, marketing e produção. Eles oferecem soluções de contratação sob medida — buscas exclusivas retidas, talentos fracionados/contratados e uma plataforma de lançamento focada em startups — utilizando amplas redes do setor e sourcing assistido por IA para entregar listas rápidas e escalar equipes para estúdios de jogos, tecnologia imersiva, IA, ML, cibersegurança e setores relacionados. Confiado por grandes estúdios, eles operam internacionalmente e enfatizam a contratação humanizada e eficiente para organizações de Jogos, Tecnologia Avançada e IA.

Descrição

• Serve as the technical authority for deploying Eleven's Wi-Fi and network management platforms at scale • Partner with Implementation Managers, Customer Success Managers, Engineering, Local Service Providers, and delivery partners • Enable and support Local Service Providers throughout the implementation lifecycle • Provide technical guidance, deployment expertise, design validation, troubleshooting, and operational best practices • Build partner capability and drive consistent deployment standards • Provide remote implementation guidance and technical oversight • Assist with complex implementations and technical escalations • Validate routing, VLANs, wireless controller configuration, authentication, firewall, and connectivity requirements • Serve as technical lead for concurrent enterprise customer engagements • Establish credibility with customer IT and network teams • Develop reusable implementation playbooks, standards, and validation procedures • Standardize deployment methodologies across Local Service Providers • Identify recurring issues and drive automation opportunities • Contribute to deployment forecasting and capacity planning • Create and maintain technical documentation and best practices • Build trusted relationships with Local Service Provider engineering teams • Deliver technical workshops, onboarding, and certification • Mentor partner engineers on Stella deployment methodologies • Measure partner capability and recommend continuous improvements • Provide structured implementation feedback to Product and Engineering • Assist Implementation and Customer Success teams with technical planning and customer escalations • Evaluate new deployment tools and technologies • Report to the VP of Implementation; no direct reports

🎯 Requisitos

• 5+ years of enterprise networking, implementation or technical consulting experience • Experience supporting managed service providers, customer service providers, or systems integrators • Strong knowledge of Ethernet, TCP/IP, VLANs, routing, switching, Wi-Fi, RADIUS, 802.1X and firewall technologies • Experience with Cisco, Aruba, Ruckus, Juniper, Fortinet, Meraki, or equivalent platforms • Excellent troubleshooting, documentation, presentation, and customer communication skills • Ability to manage multiple concurrent implementation activities and partner engagements • Candidate must be based in the United States and comfortable working remote • Flexibility to accommodate meetings with customers in EMEA and other time zones across the US and globe • Ability to travel internationally • Current active passport or ability to obtain one within the first 2 months of employment • Ability to drive to client sites if needed • Hospitality, managed services, or telecommunications experience strongly preferred • Experience developing technical standards, playbooks, and partner certification programs strongly preferred • SD-WAN, cloud-managed networking, and network automation strongly preferred • AI-assisted deployment, operational tooling, and process automation strongly preferred • Experience enabling technical partners at scale strongly preferred • Located in the Eastern time zone strongly preferred • Bachelor's degree in a related field strongly preferred • Legally eligible to work for any US employer; Eleven is not able to sponsor candidates

🏖️ Benefícios

• Medical coverage • Dental coverage • Vision coverage • 401(k) plan • Balanced Time Off (BTO) with no fixed number of vacation days • 11 paid holidays • Company-wide end-of-year holiday break • Remote work environment • Comprehensive compensation and benefits package