Managing Director, Product Training

🕒 2 dias atrás

🏄 California – Remoto

🏄 California – Remote

💵 $120.000 - $150.000 / ano

⏰ Tempo Integral

🔴 Especialista

👔 Diretor

🦅 Patrocina Visto H1B

Esta empresa já patrocinou vistos H1B no passado.

Candidatar-se

Encontrar Vagas Remotas Similares

Configurar Alerta de Email para Novas Vagas

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo

Elixir Technologies

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 1985

🏥 Saúde

🛡️ Seguros

💼 Consultoria

Healthcare • Insurance • Consulting

Elixir Technologies é uma empresa que oferece soluções nativas em nuvem para Gestão de Comunicações com o Cliente (CCM). Facilitando a hiper-colaboração entre diferentes equipes e ferramentas globalmente, a Elixir possibilita a produção de documentos complexos de forma muito mais rápida. Seus serviços contribuem para economias de tempo significativas, redução de erros e processos acelerados para indústrias regulamentadas, incluindo finanças e saúde. A Elixir enfatiza seu impacto nas comunicações regulatórias com clientes, com melhorias notáveis, como redução de processos de aplicação de semanas para segundos e facilitando um crescimento significativo para os clientes sem aumento de pessoal. Sua expertise lhes rendeu reconhecimento, e eles continuam a fornecer recursos e demonstrações para melhorar o entendimento de suas ofertas.

Descrição

• Build and supervise a team of employees, including hiring, retention, termination, advancement, project scheduling, progress monitoring, grievance handling, coaching, and Security Liaison responsibilities • Develop a strategic vision and roadmap for customer education initiatives aligned with company objectives • Design and develop educational channels, including online courses, tutorials, webinars, live training, and product onboarding offerings • Define a learning strategy and content management strategy to improve development efficiency and learning-content quality • Collaborate with Product Management, Marketing, Customer Success, Technical Support, and other departments to identify educational needs and opportunities • Establish KPIs and analyze data to measure and continuously improve customer education effectiveness and impact • Engage directly with customers through workshops, seminars, and other events to gather feedback and promote ongoing learning • Monitor industry trends, best practices, and emerging technologies in customer education and integrate relevant innovations • Act as an internal thought leader and advocate for customer education • Collaborate with Product, Technical Support, DevOps, Implementation, Sales, and Marketing teams to align education initiatives with business goals

🎯 Requisitos

• Bachelor's degree in Education, Instructional Design, Communications, Technology, Business, or related field • Proven experience in a leadership role within customer education, with demonstrable results achieved at a SaaS company • Strong understanding of instructional design principles, adult learning theory, and educational technologies • Strategic ability to translate business goals into actionable educational initiatives and measure their impact • Experience working cross-functionally with Product, Marketing, Sales, and Support teams • Proficiency in learning management systems (LMS), content authoring tools, and relevant software applications • Excellent communication and presentation skills, with ability to explain complex concepts clearly to diverse audiences • Passion for customer success and commitment to exceptional learning experiences • Ability to travel up to 30% to customer locations and company headquarters in California