Agent Deployment Manager

🕒 Janeiro 7

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Eloquent AI

SiteLinkedInTodas as Vagas

1 - 10 funcionários

Fundada em 2024

🤖 Inteligência Artificial

🛍️ Comércio Eletrônico

⚕️ Seguro de Saúde

Artificial Intelligence • eCommerce • Healthcare Insurance

A Eloquent AI é uma plataforma avançada de inteligência artificial especializada em agentes autônomos projetados para interações de alto risco com clientes em várias indústrias regulamentadas. Sua tecnologia permite interações suaves e precisas, capazes de atender de forma autônoma a consultas de clientes e executar ações, como atualização de registros e processamento de transações. As soluções da Eloquent AI são adaptadas para setores como saúde, finanças e varejo, oferecendo benefícios como maior eficiência operacional, fidelização de clientes aprimorada e rigorosa conformidade com as regulamentações da indústria.

Descrição

• Manage the full deployment lifecycle of AI Operators, from kick-off to go-live, with enterprise customers • Partner with customers to understand business processes, scope requirements, and align on deployment goals and success criteria • Coordinate configuration, testing, and validation of Operators using internal tools and prompt design frameworks • Collaborate cross-functionally with Product, Engineering, and AI teams to resolve edge cases and ensure long-term success • Participate in a 24/7 on-call rotation, coordinating responses to critical customer-facing incidents in line with company incident-management processes. Act as a first responder during incidents, taking ownership of investigation and coordination, even when issues extend beyond your immediate area of expertise, by engaging the right teams and driving resolution end-to-end • Contribute to improving deployment playbooks, escalation processes, and operational readiness over time

🎯 Requisitos

• 3–5 years of experience in solution delivery, implementation or technical project management in a B2B SaaS environment. • At least 1 year of hands-on experience working with LLMs, including a solid understanding of agent behaviour, prompt iteration, and system constraints. • Ability to map complex workflows into structured logic and work closely with technical teams to implement them effectively. • Strong communication and organisational skills to conduct customer meetings, manage timelines, and drive execution. A strong sense of ownership to track results, and ensure nothing falls through the cracks. • A background in Data Science, Computer Science, Engineering, or another STEM field, or equivalent relevant practical experience in a technical or engineering role.

🏖️ Benefícios

• Health insurance • Professional development opportunities • Flexible working arrangements