Care Specialist, Overnight Hours

🕒 2 dias atrás

🌺 Hawaii – Remoto

🌺 Hawaii – Remote

💵 $20 - $23 / hora

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

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Empathy

SiteLinkedInTodas as Vagas

51 - 200 funcionários

🏥 Saúde

⚖️ Jurídico

📦 Logística

💰 Series B em 2024-03

Healthcare • Legal • Logistics

A Empathy apoia famílias nos momentos mais desafiadores da vida. Com uma combinação de tecnologia e suporte humano, ajudamos as famílias a enfrentar as dificuldades financeiras, legais, emocionais e logísticas que seguem a perda. Nossa abordagem única envolve parceria com empregadores e seguradoras de vida para oferecer cuidado completo quando as famílias mais precisam.

Descrição

• Provide expert, empathetic chat support addressing users’ practical and emotional needs • Provide inbound phone support for scheduling, Empathy offerings, and logistical access questions • Assist in creating detailed Care Plans • Complete requests involving account closures, funeral pricing and planning, vendors, professionals, and other support needs • Conduct research to identify essential resources, vendors, and service providers • Maintain the Care Team knowledge base and role-related resources • Connect users to Empathy-specific tools and resources as a product expert • Relay user insights and knowledge gaps to support product development • Organize, document, and manage time effectively to meet SLA requirements • Collaborate across functions and adapt to operational tasks • Complete training and provide feedback to improve information sharing • Escalate issues appropriately while protecting sensitive user data • Engage in short-term projects as directed by management

🎯 Requisitos

• Warm-hearted, empathetic, and patient • Excellent verbal and written communication skills • Experience in a customer-facing role, counseling, support, concierge services, or related fields, including internships • Ability to quickly adopt and navigate new technology, tools, and platforms • Comfort working within defined procedures and translating complex steps into clear guidance • Excellent communication, organizational, and interpersonal skills • Strong interest in learning and conducting research in unfamiliar fields • Demonstrated problem-solving abilities involving challenging deadlines and priorities • Ability to work consistently and independently during overnight hours • Strong time management and focus throughout the shift • Ability to organize multiple tasks and projects and maintain workflow control • Ability to analyze situations and make independent professional judgments without close supervision • Preferred: experience or training in warm line support, education, public health, grief counseling, disability services, resource navigation, or related fields • Preferred: familiarity with Google Suite, Slack, Zendesk, or similar platforms • Resume and cover letter required • Ability to work the fixed overnight schedule, including Monday, Tuesday, Wednesday, Friday 8:30 PM–5:00 AM ET and Thursday 9:30 PM–6:00 AM ET

🏖️ Benefícios

• Company equity in a high-growth start-up • Annual remote work stipend • Annual wellness stipend • Paid bereavement leave • Comprehensive health insurance coverage • Generous paid time off, including company holidays, vacation days, and paid leaves • Retirement savings plan with employer matching