Senior Customer Account Manager

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🕒 Maio 21

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Employ Humanity

SiteLinkedInTodas as Vagas

1 - 10 funcionários

Fundada em 2017

🤝 B2B

📚 Educação

B2B • Education

A Employ Humanity é uma firma de desenvolvimento de liderança e design de cultura fundada por Bill Marklein, que ajuda organizações a construir liderança servidora, uma cultura de trabalho mais forte e branding de empregador através de palestras, workshops, conferências, programas de treinamento (incluindo Sunday Night Leadership®), cursos para equipes e retiros estratégicos. A empresa organiza eventos como o Leadership Day no Lambeau Field, oferece serviços de palestras e treinamento corporativo, e promove a excelência no ambiente de trabalho e o engajamento dos funcionários para audiências empresariais. A Employ Humanity também mantém uma grande audiência social e apoia associações, nomeações e premiações para celebrar a liderança e grandes locais de trabalho.

Descrição

• Own a portfolio of ~150 high-touch customer accounts (15 million arr), managing renewals and driving expansion opportunities. • Proactively engage customers 6–9 months ahead of renewal to identify risks and growth opportunities. • Partner closely with CSMs to surface opportunities, align on account strategy, and deliver a strong customer experience. • Lead strategic renewal conversations, balancing retention goals with thoughtful pricing and upsell opportunities. • Identify and execute on expansion opportunities including services, product add-ons, and packaging enhancements. • Manage a high-volume book of business while applying a strategic, consultative approach to each account. • Leverage Salesforce, CPQ/DealHub, and Gong to manage pipeline, forecast accurately, and drive efficient deal execution.

🎯 Requisitos

• Minimum of 6-8 years of experience in account management, customer success management, or sales; SaaS experience preferred. • Proven track record of meeting or exceeding quota in a revenue-focused role. • Demonstrated experience managing renewals and identifying growth opportunities within an existing customer base. • Proficiency in CRM systems (Salesforce preferred) and comfort using data to inform decisions. • Strong commercial acumen and ability to navigate customer conversations with a consultative approach. • Excellent organizational and time management skills, with the ability to manage multiple priorities simultaneously. • Clear and effective communication skills, both written and verbal. • Collaborative mindset with the ability to work cross-functionally and influence without authority. • Self-starter mentality with a high degree of ownership, accountability, and problem-solving capability.

🏖️ Benefícios

• Unlimited PTO: Trust-based time off so you can recharge and bring your best self to work. • Comprehensive benefits: Medical, dental, and vision coverage to support you and your family’s health and well-being. • Learning & development programs: Access to training, mentorship, and development resources to grow your skills — from HR operations to total rewards strategy.