Desktop Support Technician II – Virtual Service Tech

🕒 Junho 23

Candidatar-se

Encontrar Vagas Remotas Similares

Configurar Alerta de Email para Novas Vagas

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo

Empower AI

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 1989

🎖️ Defesa

🏥 Saúde

📦 Logística

Defense • Healthcare • Logistics

A Empower AI ajuda líderes de agências federais a aumentar a produtividade de sua força de trabalho. Aproveitamos uma profunda expertise técnica e décadas de experiência em resolver desafios complexos nas missões Civis e de Defesa para garantir que as missões dos Estados Unidos sejam cumpridas. Nossas soluções oferecem aos líderes governamentais um caminho direto para uma transformação significativa, equipando-os com insights e ferramentas necessários para tomar decisões críticas mais rapidamente e avançar com suas missões.

Descrição

• Provides phone, remote, and desk-side technical support to users in the areas of e-mail, directories, Google Suite, standard MS Windows desktop applications, and network connectivity. • Document all issues and generate incident tickets, detailing common issues or error trends. • Work with end users, resolving their software and hardware issues in an efficient manner. • Interacts daily with customers to ensure productivity; provides individual feedback. • Responsible for scheduling and coordinating all training activities. • Communicate with end users to schedule appointments to set up new Government assets- either mobile or laptop, and assist end users with delivery/return of assets. • Escalate issues to vendor and third-party entities, as necessary and directed by the Government.

🎯 Requisitos

• Public Trust Clearance by start date. • ITILv4 Foundation Training and ITILv4 Foundation Certification, may be obtained within 120 days after hire. • 2 - 7 years of experience and high school diploma • Proficiency in the Google Suite (Gmail, Calendar, Chat, Meet, Docs, Slides, Sheets), Microsoft Office (Word, Excel, PowerPoint, Outlook), Slack, and ServiceNow. • Ability to work independently in a full and/or partial remote environment with limited supervision and may supervise/lead others. • Demonstrated ability to apply comprehensive knowledge across key tasks and high impact assignments with the ability to use practical experience and training to determine how to accomplish tasks.

🏖️ Benefícios

• Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. • Work with best-in-class technology partners • Maintain standard working hours per the DIGIT contract • Flexible working hours • Ability to communicate effectively with all levels of staff as well as clients.