Technical Support Engineer – West Coast

🕒 Junho 22

🏄 California – Remoto

🏄 California – Remote

💵 $33 - $44 / hora

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

📞 Engenheiro de Suporte

🦅 Patrocina Visto H1B

Esta empresa já patrocinou vistos H1B no passado.

Candidatar-se

Encontrar Vagas Remotas Similares

Configurar Alerta de Email para Novas Vagas

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo

Tenable

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2002

🔒 Cibersegurança

☁️ SaaS

🏢 Corporativo

Cybersecurity • SaaS • Enterprise

A Tenable é uma empresa de cibersegurança focada em oferecer soluções de gestão de exposição. Sua plataforma Tenable One oferece visibilidade abrangente da superfície de ataque de uma organização, ajudando as empresas a antecipar e prevenir prováveis ciberataques ao comunicar e gerenciar riscos cibernéticos de forma eficaz. As soluções da Tenable incluem gestão de vulnerabilidades, segurança na nuvem, segurança para OT/IoT e gestão de exposição de identidade. A empresa é reconhecida por sua excelência em gestão de vulnerabilidades, oferecendo soluções líderes que integram diversos aspectos de segurança, como conformidade com o Active Directory, seguro cibernético e ambientes de Zero Trust. A Tenable é parceira de confiança de mais de 44. 000 clientes no mundo, fornecendo insights e inteligência avançados por meio do Tenable Research, o que a torna líder no gerenciamento da superfície de ataque moderna em infraestruturas de TI e OT.

Descrição

• Work closely and build relationships with the rest of the Tenable team, including Sales, Customer Advocacy, Research & Development, and Operations • Troubleshoot, analyze and address customer technical inquiries and ensure timely problem resolution. • Use remote troubleshooting techniques to troubleshoot and correct issues • Analyzing vulnerability scan results, system audits, and log events • Help customers understand vulnerability scan results, system audits, and/or log events and provide clear, concise, and actionable information to quickly resolve issues • Recreate customer software issues in a lab environment for engineering assessment • Ensure customer feedback is properly captured and channeled into Product Management and Research & Development • Maintain in-depth knowledge of Tenable products and information security best-practices • Create and publish solution knowledge for re-use by customers and Tenable employees • Continually review personal performance metrics to ensure goals are consistently met • May perform other duties and responsibilities that management may deem necessary from time to time • Opportunities for career advancement within Technical Support as well as other organizations within Tenable

🎯 Requisitos

• Bachelor’s degree in a technical field or equivalent experience • 2+ years professional experience with networking (TCP/IP), Linux/Unix, macOS, Windows administration, patch deployment, and system configuration. • Experience providing technical support to enterprise clients, troubleshooting complex issues in production or customer environments; network security experience a plus. • Demonstrated interest in AI and Large Language Models (LLMs), with hands-on experience professionally or personally. Willingness to adopt and help evolve AI-driven tools designed to accelerate case resolution and elevate the customer experience. • Knowledge of computer, network, and application security; familiarity with Nessus or similar tools is a bonus • Strong analytical and problem-solving skills, with the ability to learn quickly • Excellent written and verbal communication; customer-focused mindset • Ability to manage multiple priorities in a fast-paced environment to help meet business and client needs • Flexibility to work occasional weekends or holidays • Must be based on or reside on the West Coast

🏖️ Benefícios

• medical, dental, vision, disability and life insurance • 401(k) retirement savings with company match • employee stock purchase plan • employee referral program • flexible spending accounts • Employee Assistance Program (EAP) • education assistance • parental leave • paid time off (PTO) • company-paid holidays • health and wellness events • community programs