Operations Shift Lead

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🕒 Março 28

🏄 California, Connecticut, +3 estados a mais – Remoto

🏄 California – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🗽 New York – Remote 🤠 Texas – Remote

💵 $93.750 - $125.000 / ano

⏰ Tempo Integral

🟠 Sênior

⚙️ Operações

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Endeavor

SiteLinkedInTodas as Vagas

5001 - 10000 funcionários

Fundada em 1999

📱 Mídia

⚽ Esportes

Entertainment • Media • Sports

A Endeavor é uma empresa global de esportes e entretenimento que possui, representa e produz conteúdo premium de esportes e entretenimento. Desde suas origens como agência de talentos de Hollywood, a Endeavor expandiu-se para um portfólio diversificado no ecossistema de esportes e entretenimento. A empresa é especializada em representação de talentos através da WME, operações esportivas e consultoria através da IMG, e experiências e hospitalidade através da On Location. A Endeavor também está envolvida na produção de eventos ao vivo, dados esportivos e tecnologia, e marketing cultural. É a maior proprietária da TKO Group Holdings, que inclui UFC e WWE, e possui organizações como PBR e Euroleague Basketball. Seus serviços abrangem representação de talentos, operações esportivas, gestão de eventos, produção de mídia, licenciamento de marcas e muito mais.

Descrição

• Lead global 24 ×7 infrastructure operations encompassing endpoint management (Intune/JAMF/Endpoint Central), and messaging collaboration (M365/Slack/Box/Zoom) service reliability. • Drive root cause analysis (RCA) and problem management activities following significant incidents. • Implement corrective actions and operational improvements to prevent recurrence. • Maintain clear operational documentation and post-incident reporting standards. • Partner with Service Delivery leadership and ServiceNow operators to mature Infrastructure ITSM processes (Incident, Problem, Change Request, CMDB, Knowledgebase) and drive service-level accountability across all teams. • Oversee infrastructure changes to ensure they are properly reviewed, documented, and executed according to change management processes. • Coordinate maintenance activities across infrastructure teams and external vendors. • Ensure production environments remain stable during infrastructure upgrades and deployments. • Identify operational inefficiencies and drive process improvements across infrastructure support models. • Support automation initiatives to improve service delivery and reduce manual operational overhead. • Contribute to operational readiness for new infrastructure deployments, ensuring services are supportable in production. • Establish a weekly Operations Review with key performance, change, and risk metrics for executive visibility. • Partner closely with enterprise project teams to ensure seamless transitions from build to run. • Drive operational readiness for all infrastructure projects and platform changes.

🎯 Requisitos

• Bachelor’s degree in information technology, Computer Science, or a related technical field (or equivalent professional experience) • 5+ years of experience supporting enterprise IT infrastructure environments • 2+ years of experience leading technical operations teams or acting in a senior operational role • Hands-on familiarity with operational platforms such as ServiceNow, Datadog, or Splunk for monitoring and observability • Excellent executive communication and cross-functional collaboration skills.

🏖️ Benefícios

• Health care • Retirement • Paid time off • Additional offerings