Senior Automation, Observability Engineer

🕒 Setembro 17

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $113.000 - $147.000 / ano

⏰ Tempo Integral

🟠 Sênior

👷🏻‍♀️ Engenheiro

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Ensono

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

💼 Consultoria

Consulting • Cloud Services • IT Services

A Ensono é uma consultora de tecnologia especializada e fornecedora de serviços gerenciados. Como um aliado incansável, aceleramos a transformação digital dos clientes para alcançar resultados de negócios duradouros. Nossa equipe dedicada ajuda organizações a otimizar os sistemas atuais em qualquer ambiente híbrido com serviços como consultoria, modernização de mainframe e aplicativos, migração para nuvem pública e desenvolvimento nativo na nuvem. Com especialistas certificados em AWS, Azure e Google Cloud e reconhecida como Parceira de Transformação de Datacenter do Ano da Microsoft, a Ensono possui mais de 2.900 associados globalmente e está sediada na região de Chicago.

Descrição

• Design, implement, and maintain enterprise monitoring and observability solutions • Develop and maintain Grafana dashboards, alerts, and visualizations • Monitor infrastructure, applications, middleware, IoT services, and enterprise telemetry using IBM Instana, Grafana, SolarWinds, and related tools • Configure and manage data collection with Telegraf, Prometheus, and monitoring agents • Analyze metrics, logs, traces, events, and telemetry to identify bottlenecks and service degradation • Support SLO, SLA, and operational health monitoring initiatives • Perform root cause analysis and troubleshoot infrastructure and application issues • Support onboarding, monitoring, and operational management of FOAK services and enterprise applications • Configure, validate, and troubleshoot ELT integrations and telemetry pipelines • Monitor log ingestion, event correlation, and telemetry data quality • Monitor Linux and Windows servers, VMware, Citrix VDI, DNS, proxy, middleware, integration services, enterprise applications, and IoT platforms • Investigate performance issues, recurring alerts, infrastructure anomalies, capacity, availability, and service health • Support platform upgrades, maintenance, and operational readiness reviews • Configure and maintain InfluxDB, including retention policies, performance tuning, and capacity planning • Develop operational dashboards and reports for performance insights • Acknowledge, investigate, troubleshoot, and resolve incidents • Coordinate incident resolution with Infrastructure, Network, Cloud, Security, Application, and Service Delivery teams • Participate in major incident bridges, disaster recovery exercises, and 24x7 operations support • Follow escalation procedures, SOPs, runbooks, and ITIL processes; support Problem Management and RCA documentation • Administer IBM Instana environments and support APM configuration, alerts, baselines, and thresholds • Develop Python, PowerShell, Bash, and VBScript automation for operational tasks, monitoring deployments, remediation, and event-driven workflows • Implement Ansible and Puppet infrastructure automation, server provisioning, configuration management, agent deployment, playbooks, and pipelines • Maintain SOPs, runbooks, monitoring procedures, escalation matrices, and observability documentation • Participate in knowledge-transfer sessions, service onboarding, service transition, migration, and continuous improvement initiatives

🎯 Requisitos

• Required skills in Grafana, IBM Instana, SolarWinds, Telegraf, Prometheus, InfluxDB, OpenTelemetry, Grafana Alloy, APM monitoring, event management, alert management, observability concepts, and SLO/SLA monitoring • FOAK support and Enterprise Logging & Telemetry (ELT) experience • Log aggregation and correlation, telemetry data analysis, event correlation, application onboarding, and monitoring standards/observability frameworks • VMware, Linux administration, Windows Server, Citrix VDI, DNS services, proxy services, middleware technologies, and infrastructure performance monitoring • Python, PowerShell, Linux shell scripting, and VBScript • Ansible, Puppet, webhooks, and Infrastructure as Code (IaC) • ServiceNow, incident management, problem management, change management, ITIL Framework, and major incident management • Preferred experience: 7 to 10+ years in Monitoring, Observability, Infrastructure Operations, SRE, or Platform Engineering • Experience supporting large-scale enterprise environments and 24x7 operations • Hands-on experience with Grafana, Instana, SolarWinds, Telegraf, Prometheus, and InfluxDB • Experience supporting VMware, Citrix, middleware, enterprise applications, and cloud monitoring platforms • Experience with FOAK applications and ELT platforms • Strong troubleshooting, RCA, incident management, and operational support skills • Experience with automation frameworks and Infrastructure as Code (Ansible preferred) • Experience integrating observability platforms with enterprise automation solutions • Nice-to-have: Docker, Kubernetes, AWS, Microsoft Azure, Google Cloud Platform, Jenkins, GitHub Actions, GitLab CI/CD, REST APIs, microservices monitoring, and DevOps/SRE practices

🏖️ Benefícios

• Unlimited Paid Days Off • Three health plan options • 401k with company match • Dental, vision, short-term disability, long-term disability, life and AD&D coverage • Flexible spending accounts • Family Forming Benefit including fertility coverage and adoption/surrogacy reimbursement • Paid childbearing and paternal leave • Education Reimbursement • Student Loan Assistance or 529 College Funding • Sabbatical leave • Wellness program • Flexible work schedule • Annual bonus plan based on company and individual performance • Equity grant under the Associate Equity Appreciation Program • Option to work from home or in Ensono offices when not required on a client site

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