Senior Technical Support Engineer

🕒 Junho 17

🌵 Arizona, Florida, +9 estados a mais – Remoto

🌵 Arizona – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🦬 Wyoming – Remote

💵 $17 - $27 / hora

⏰ Tempo Integral

🟠 Sênior

📞 Engenheiro de Suporte

🦅 Patrocina Visto H1B

Esta empresa já patrocinou vistos H1B no passado.

Candidatar-se

Encontrar Vagas Remotas Similares

Configurar Alerta de Email para Novas Vagas

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo

Entrata

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2003

💼 Consultoria

📦 Logística

📣 Marketing

Consulting • Logistics • Marketing

A Entrata é uma plataforma abrangente de tecnologia para gestão de propriedades que utiliza inteligência artificial e automação para otimizar operações habitacionais multifamiliares, estudantis, acessíveis, militares e comerciais. A Entrata oferece um sistema operacional unificado que simplifica processos como leasing, gestão de instalações, marketing e contabilidade financeira. Melhora a experiência dos residentes com soluções como leasing automatizado, ResidentPortal e serviços domiciliares, enquanto também lida com funções complexas como gestão de utilidades e auditorias de impostos sobre vendas. Com ferramentas de IA avançadas, a Entrata automatiza fluxos de trabalho e interações, aumentando a eficiência operacional e facilitando uma tomada de decisão mais inteligente, tudo com o objetivo de melhorar a renda operacional líquida e a lucratividade para os gestores de propriedades.

Descrição

• Provide technical support and troubleshooting via telephone, ticketing systems, and chat • Develop deep subject matter expertise in core technologies and multiple specialized technology areas • Maintain ownership of assigned incidents from initial report through resolution • Educate customers on software functionalities, best practices, and product updates • Identify, document, and report software issues, design concerns, and reliability challenges • Act as a resource for junior support engineers, providing guidance and mentorship • Participate in team meetings and contribute to knowledge base documentation • Assist with special projects and other duties as assigned

🎯 Requisitos

• Strong technical, analytical, and problem-solving skills in a high-pressure, multi-platform environment • Excellent written and verbal communication skills • Ability to adapt quickly to changing priorities and customer needs • Proven ability to mentor and assist junior support engineers • Strong attention to detail and commitment to providing an exceptional customer experience • Associate's degree or equivalent work experience • Minimum of 2-4 years of experience in a technical support role, preferably supporting B2B enterprise-level customers • Experience with property management software or related industry experience is a plus • Familiarity with knowledge base systems and documentation best practices is preferred

🏖️ Benefícios

• Flexible and transparent culture with remote and hybrid work options • Generous vacation time • Frequent company recharge days for work-life balance • Comprehensive medical, dental, and vision coverage, including fertility benefits • HSA/FSA options • Employer-paid disability benefits • Access to 401(k) or similar retirement plans with employer matching • Wellness initiatives promoting physical and mental well-being • Access to an onsite gym at HQ • Gym memberships • Mental health resources • Wellness challenges and employee assistance programs • Entrata Cares programs offers opportunities for volunteerism and charity events • Exclusive Previ cell phone plan and discounts on services or local business partnerships • Bi-annual swag drops for employees