Customer Care Representative

Vaga não está no LinkedIn

🕒 Agosto 21

🇨🇦 Canadá – Remoto

⏰ Tempo Integral

🟢 Júnior

💝 Suporte ao Cliente

🚫👨‍🎓 Sem graduação necessária

👻 Score fantasma 11%

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EQ Bank | Equitable Bank

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 1970

🛡️ Seguros

💼 Consultoria

📦 Logística

Insurance • Consulting • Logistics

EQ Bank | Equitable Bank é uma instituição financeira canadense que oferece uma ampla gama de produtos e serviços bancários. Eles oferecem produtos de hipoteca residencial, empréstimos comerciais, empréstimos com seguro e hipotecas reversas. Além de empréstimos, o banco fornece soluções de poupança e investimento, como contas de poupança com altos rendimentos (HISAs) e Certificados de Investimento Garantido (GICs). O Equitable Bank é membro da Corporação Canadense de Seguro de Depósitos (CDIC), garantindo proteção para os depósitos dos clientes. O banco está comprometido com a educação financeira e o apoio a comunidades diversas no Canadá.

Descrição

• Deliver exceptional customer service to EQ Bank’s prospective customers by identifying their banking needs and providing accurate information and guidance on EQ Bank’s suite of products and offerings • Field large volumes of inbound calls and chats while meeting EQ Bank’s response and resolution SLAs • Own the digital-onboarding experience, help customers onboard successfully, resolve issues, and communicate status to stakeholders • Resolve customer issues and queries at first contact and escalate issues according to EQ Bank’s complaints handling process • Communicate EQ Bank’s core values to build lasting customer relationships • Execute established controls to ensure adherence to regulatory requirements, Equitable and EQ Bank policies, and the Code of Conduct and Ethics • Identify, recommend, and participate in continuous-improvement opportunities related to customer experience and product delivery • Interact directly with customers, understand needs, troubleshoot issues, answer product and banking inquiries, resolve issues, and perform proactive account maintenance • Deliver a seamless customer experience across communication channels • Collaborate daily with Digital Operations, IT Operations, Global Security, and Marketing teams • Report to the Manager, Customer Contact Centre

🎯 Requisitos

• 1-3 years of call center and/or customer service experience is required for the role (on phone preferred) • Post-secondary degree or certification in related field of study is desirable such as hospitality or finance • Previous banking experience is considered an asset • Strong ability to adapt to change • Demonstrated ability to own an issue and drive to resolution • Demonstrated ability to have difficult conversations with customers while maintaining a professional and proactive manner – both written and oral • Excellent verbal and written communication skills • Excellent problem-solving skills and ability to work in a fast paced environment • Experience working with a high degree of autonomy and self-direction • Ability to understand and use different software (CRM, Microsoft Office Suite) • All candidates considered for hire must successfully complete a criminal background check and credit check

🏖️ Benefícios

• Competitive discretionary bonus • Market leading RRSP match program • Medical, dental, vision, life, and disability benefits • Employee Share Purchase Plan • Maternity/Parental top-up while you care for your little one • Generous vacation policy and personal days • Virtual events to connect with your fellow colleagues • Professional development and comprehensive Career Development program • Fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience