Account Manager

🕒 Setembro 4

🏈 Ohio – Remoto

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💵 $60.000 - $70.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💰 Gerente de Contas

🗣️🇺🇸🇬🇧 Inglês obrigatório

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EverDriven

201 - 500 funcionários

Fundada em 2005

📦 Logística

🏥 Saúde

💼 Consultoria

Logistics • Healthcare • Consulting

A EverDriven é a fornecedora mais confiável do país em soluções inovadoras e seguras de transporte estudantil e otimização para distritos escolares em todo o território nacional. A empresa faz parcerias com distritos escolares para garantir transporte seguro e eficiente para estudantes com necessidades específicas, incluindo aqueles com necessidades especiais ou em situação de rua. A EverDriven está comprometida com os mais altos padrões de segurança e oferece um modelo de transporte escalável e personalizável para apoiar o acesso igualitário à educação para todos os estudantes.

Descrição

• Collaborate with EverDriven departments, transportation providers, school districts, and parents to ensure safe and timely student transportation within a designated territory • Execute programs to improve service quality and productivity and reduce costs while maintaining high customer service standards • Use industry skills and abilities to support transportation services • Provide customer service and identify and escalate daily challenges or service deficiencies • Manage daily account service and recruit, vet, and credential third-party transportation providers • Oversee Field Operations, including new client start-ups, client retention and development, and growth of existing accounts • Continuously improve a safe, efficient, and effective transportation system • Liaise between EverDriven and clients, providing guidance, direction, and feedback • Manage regulatory and client policies and procedures to maintain safety for passengers, contractors, and the public • Monitor local transportation performance against EverDriven contracts • Maintain communication with project contractors, community officials, and agency staff • Maintain documentation on provider information, operations, maintenance, and safety inspections • Follow regulatory and client-contract safety rules • Access and/or modify electronic Protected Health Information (ePHI) in compliance with HIPAA requirements

🎯 Requisitos

• Minimum education of a bachelor's degree or equivalent experience • Experience in transportation and/or operations is a plus • Strong professional communication and customer service skills • Ability to effectively work with diverse groups of customers and service providers • Set priorities wisely, multitask, and dynamically solve problems • Strong familiarity and comfort level with Microsoft Word, Excel and Outlook • Valid Driver’s License with a good driving record • Drug Screen and Background Check is a Condition of Employment • Daily travel as required • Fluent in Spanish is a plus

🏖️ Benefícios

• Medical, Dental, Vision insurance • Virtual Doctor Visits with $0 Co-Pay • Life Insurance (company paid) • Short Term Disability Insurance (company paid) • Long-Term Disability Insurance (company paid) • Paid Time Off (PTO) • Paid Holidays • Paid Time to Volunteer • Flex Spending Account (FSA) • 401K Plan (with an awesome employer match!) • Employee Assistance Program • Employee Discounts Program • Bonus potential

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