Senior Account Manager

🕒 Maio 15

🔔 Pennsylvania – Remoto

🔔 Pennsylvania – Remote

💵 $80.000 - $95.000 / ano

⏰ Tempo Integral

🟠 Sênior

💰 Gerente de Contas

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EverDriven

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2005

🛍️ Comércio Eletrônico

📚 Educação

🚗 Transporte

eCommerce • Education • Transport

A EverDriven é a fornecedora mais confiável do país em soluções inovadoras e seguras de transporte estudantil e otimização para distritos escolares em todo o território nacional. A empresa faz parcerias com distritos escolares para garantir transporte seguro e eficiente para estudantes com necessidades específicas, incluindo aqueles com necessidades especiais ou em situação de rua. A EverDriven está comprometida com os mais altos padrões de segurança e oferece um modelo de transporte escalável e personalizável para apoiar o acesso igualitário à educação para todos os estudantes.

Descrição

• Own and manage strategic relationships with district-level clients, serving as a trusted advisor and escalation point • Collaborate with internal teams to execute transportation strategies that align with client needs and EverDriven’s mission • Analyze account performance data and provide regular reports, insights, and recommendations to improve service delivery • Drive client retention and expansion by identifying upselling and cross-selling opportunities • Lead onboarding and implementation of new accounts, ensuring a smooth and successful transition • Partner with Field Operations to ensure quality standards are met and exceeded • Serve as the voice of the client internally, collaborating with cross-functional departments to resolve issues and implement solutions • Monitor service performance and compliance with contract requirements, escalating issues and driving resolution when necessary • Act as a liaison between transportation providers and EverDriven, maintaining open lines of communication and accountability • Manage and contribute to continuous improvement initiatives across accounts and operational workflows • Maintain a deep understanding of client goals, challenges, and regulatory requirements to inform strategic planning • Ensure alignment with EverDriven’s policies and procedures regarding safety, compliance, and data privacy, including HIPAA requirements

🎯 Requisitos

• Bachelor's degree or equivalent professional experience • 5+ years of account management or client services experience, preferably in transportation, logistics, education, or related industries • Proven ability to manage multiple high-value clients and projects simultaneously • Excellent communication, negotiation, and relationship-building skills • Strategic thinker with the ability to analyze complex data and present actionable insights • Proficiency in Microsoft Word, Excel, Outlook, and other relevant tools • Valid Driver’s License with a clean driving record • Must pass a background check and drug screening as a condition of employment • Occasional travel required

🏖️ Benefícios

• Medical, Dental, Vision insurance • Virtual Doctor Visits with $0 Co-Pay • Life Insurance (company paid) • Short Term Disability Insurance (company paid) • Long-Term Disability Insurance (company paid) • Flexible Time Off (FTO) • Paid Holidays • Paid Time to Volunteer • Flex Spending Account (FSA) • 401K Plan (with an awesome employer match!) • Employee Assistance Program • Employee Discounts Program