Client Success Manager

Vaga não está no LinkedIn

🕒 Julho 15

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $75.000 - $85.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🤝 Parceiro de Cliente

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Evolve Security

SiteLinkedInTodas as Vagas

51 - 200 funcionários

🔒 Cibersegurança

Cybersecurity

A Evolve Security é uma empresa de cibersegurança que oferece uma gama de serviços projetados para proteger e assegurar infraestruturas tecnológicas. Seus serviços abrangentes incluem testes de penetração, varredura de vulnerabilidades, avaliação de segurança em nuvem e avaliações de engenharia social. A empresa utiliza sua plataforma Darwin Attack® para fornecer serviços de segurança contínuos e proativos, ajudando as organizações a melhorar sua postura de segurança e conformidade enquanto reduzem riscos. A Evolve Security está comprometida em ajudar os clientes a gerenciar sua superfície de ataque externa, oferecendo serviços de consultoria estratégica para aprimorar programas de segurança.

Descrição

• Serve as the primary point of contact for assigned clients throughout active engagements, ensuring clients feel informed, supported, and confident in the delivery process. • Manage client expectations, project scope, communication cadence, timelines, and deliverables in alignment with the Statement of Work. • Own the client communication rhythm, including kickoff calls, status updates, project meetings, follow-ups, closeout conversations, and escalation communication. • Partner closely with security engineers and delivery leaders to help ensure projects are delivered on time, within scope, and with a high-quality client experience. • Build lasting relationships with client stakeholders by learning their business, communication preferences, priorities, and goals. • Identify and escalate risks related to scope, schedule, responsiveness, client satisfaction, delivery expectations, or renewal health. • Support client onboarding and project readiness by ensuring required information, access, documentation, and stakeholder alignment are in place. • Support Quarterly Security Reviews, client check-ins, renewal preparation, and other client success activities as assigned. • Identify opportunities to improve client satisfaction, deepen relationships, and strengthen the overall client journey. • Recognize potential expansion, renewal, or additional service opportunities and communicate those insights to the appropriate internal stakeholders. • Help improve internal processes, communication standards, project quality, and delivery consistency.

🎯 Requisitos

• 3+ years of experience in client success, project management, service delivery, account management, professional services, or a similar client-facing role. • Experience managing client-facing projects, including project plans, timelines, communication plans, action items, and stakeholder expectations. • Experience working with Statements of Work, project scopes, deliverables, and client commitments. • Experience working directly with clients, including executive stakeholders, technical contacts, and cross-functional business teams. • Experience managing relationships with clients and internal cross-functional teams is a plus.

🏖️ Benefícios

• Competitive salary of $75,000-$85,000 annually • Healthcare Benefits • 401(k) Match • Parental Leave • Flexible Paid Time Off • Annual vacation reimbursement