Product Support Engineer

Vaga não está no LinkedIn

🕒 Julho 30

🤠 Texas – Remoto

🤠 Texas – Remote

💵 $65.000 - $85.000 / ano

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

📞 Engenheiro de Suporte

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Experlogix

SiteLinkedInTodas as Vagas

51 - 200 funcionários

💼 Consultoria

🏥 Saúde

📦 Logística

Consulting • Healthcare • Logistics

A Experlogix é uma empresa especializada em fornecer software de Configure, Price, Quote (CPQ), soluções de automação de documentos e plataformas de comércio digital. Seu software CPQ capacita as equipes de vendas ao integrar-se a sistemas CRM ou ERP, garantindo informações de produtos e preços em tempo real e reduzindo erros de fabricação através de uma lógica baseada em regras. Suas ferramentas de automação de documentos simplificam a criação e gerenciamento de documentos empresariais, reduzindo os encargos administrativos com uma plataforma de baixo código. A Experlogix também oferece soluções de comércio digital, permitindo que as empresas cresçam sua presença online com e-commerce escalável e aplicativos móveis. Seus serviços são projetados para melhorar a eficiência de vendas e a experiência do cliente em vários setores, incluindo governo, serviços financeiros e seguros de saúde.

Descrição

• Investigate and troubleshoot complex technical issues related to Experlogix CPQ Design Center, product modeling, configuration rules, pricing logic, document generation, and business processes. • Analyze customer configurations, models, queries, and application behavior to identify root causes and implement effective solutions. • Replicate customer-reported issues in internal environments and document findings with detailed reproduction steps. • Create clear, actionable bug reports and enhancement requests for Product Management, Development, and Professional Services teams. • Utilize SQL, FetchXML, OData, and other query languages to validate data, troubleshoot issues, and perform root cause analysis. • Interpret application logs, configuration files, and system diagnostics to isolate technical problems. • Collaborate with Product Management, Development, Professional Services, and Technical Support teams to resolve customer issues. • Provide technical guidance and best practices for product modeling, business rules, calculations, workflows, and integrations. • Maintain high-quality documentation within the knowledge base for recurring issues, troubleshooting procedures, and product functionality. • Participate in product testing and validation of software fixes and new features. • Continuously develop expertise in Experlogix products, Microsoft Dynamics, Salesforce, and related technologies.

🎯 Requisitos

• Bachelor's degree in Computer Science, Information Systems, Engineering, Business Information Systems, or equivalent practical experience. • 2+ years of experience supporting enterprise software, SaaS applications, CPQ, CRM, ERP, or business applications. • Strong analytical and troubleshooting skills with the ability to investigate complex technical issues. • Experience writing SQL queries for troubleshooting and data validation. • Excellent verbal and written communication skills with the ability to explain technical concepts to both technical and non-technical audiences. • Strong organizational skills with the ability to prioritize multiple issues in a fast-paced environment. • Self-motivated with excellent attention to detail and a passion for problem solving.

🏖️ Benefícios

• Competitive base salary with variable commission plan • Medical, Dental, and Vision insurance • Company Stock/Equity Plan • Life Insurance • Short Term/Long Term Disability Insurance • HSA/FSA accounts • 401(k) with company match • Teledoc virtual health • Health advocate • Employee Assistance Program • Paid holidays and PTO.