Technical Solutions Specialist

🕒 Agosto 7

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $95.000 - $110.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💻 Engenheiro de Soluções

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Esta empresa já patrocinou vistos H1B no passado.

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ExpertVoice

SiteLinkedInTodas as Vagas

51 - 200 funcionários

📣 Marketing

🛒 Varejo

🛍️ Comércio Eletrônico

Marketing • Retail • eCommerce

ExpertVoice é uma plataforma que conecta funcionários do varejo, profissionais de saúde, militares, instrutores de fitness, socorristas e outros especialistas do setor com descontos exclusivos em uma ampla gama de produtos. A empresa oferece ofertas substanciais de até 60% de desconto em marcas e produtos de topo, permitindo que os usuários comprem equipamentos e vestuário a preços reduzidos, sem taxas de assinatura. ExpertVoice também oferece aos membros educação sobre produtos e avaliações de outros profissionais para ajudar a fazer decisões de compra informadas. A plataforma é projetada para aprimorar a expertise de seus membros enquanto aumenta a credibilidade da marca por meio de avaliações autênticas e uso preferencial no mundo real.

Descrição

• Serve as the primary technical point of contact for clients implementing order tracking solutions • Understand clients’ ecommerce platforms, order management workflows, fulfillment processes, and tracking data requirements • Support integrations with ecommerce platforms, order management systems, fulfillment partners, shipping carriers, and related technology providers • Configure, test, validate, and launch order tracking integrations with Implementation and Engineering teams • Translate client business requirements into technical workflows, documentation, and implementation plans • Troubleshoot issues involving order data, shipment updates, tracking events, data feeds, APIs, or platform configuration • Monitor order tracking performance reporting and identify data gaps, failures, inconsistencies, and other issues • Analyze reporting trends to proactively detect client or platform-specific problems • Investigate and resolve tracking performance issues with brands • Coordinate with Product, Engineering, Support, and Implementation teams to diagnose root causes and ensure timely resolution • Communicate issue status, impact, next steps, and timelines to internal stakeholders and client contacts • Document recurring issues, technical findings, and resolution paths • Build trusted relationships with client stakeholders across ecommerce, operations, digital, customer experience, and technical teams • Provide technical guidance and best practices for maximizing order tracking capabilities • Support technical check-ins, performance reviews, account planning, renewals, expansions, and strategic account growth • Serve as the internal voice of the client regarding integrations, feedback, pain points, and product needs • Identify improvements to order tracking functionality, reporting, integrations, and client workflows • Partner with Product and Engineering on future order tracking features • Translate client feedback and technical challenges into product requirements or enhancement recommendations • Support testing, validation, and rollout of new order tracking features • Provide technical expertise during pre-sales, onboarding, implementation, renewal, and expansion conversations • Maintain documentation of client configurations, technical requirements, known issues, reporting insights, and action plans • Improve internal processes, playbooks, reporting workflows, implementation materials, and client-facing documentation • Ensure smooth handoffs between internal teams throughout the client lifecycle • Report to the SVP of Sales

🎯 Requisitos

• 3+ years of experience in technical account management, implementation, customer success, solutions consulting, support engineering, sales engineering, ecommerce operations, or a related technical client-facing role • Experience with ecommerce platforms such as Shopify, Salesforce Commerce Cloud, Magento, BigCommerce, WooCommerce, or similar platforms • Familiarity with order management systems, warehouse management systems, shipping carriers, fulfillment providers, or post-purchase customer experience tools • Experience with APIs, webhooks, data mapping, reporting dashboards, tracking events, or data validation • Strong technical aptitude with APIs, data feeds, integrations, platform configurations, and system workflows • Ability to analyze performance reports, identify trends or anomalies, and translate findings into actionable next steps • Strong troubleshooting and problem-solving skills across multiple systems or stakeholders • Excellent communication skills for explaining technical concepts to technical and non-technical audiences • Proven ability to manage multiple client accounts, priorities, escalations, and projects simultaneously • Experience collaborating cross-functionally with Sales, Customer Success, Product, Engineering, and Implementation teams • Highly organized and detail-oriented, with comfort documenting technical workflows, issues, and resolutions • Background in SaaS, retail technology, logistics technology, ecommerce enablement, or post-purchase experience platforms preferred • Experience contributing to product feedback, feature discovery, or technical solution design preferred • Ability to use data and client feedback to recommend product or process improvements preferred • Ability to follow standard work hours from 10:00am–3:00pm MT Monday–Friday, with remaining hours aligned with and approved by the manager

🏖️ Benefícios

• Competitive pay • Opportunity to earn bonuses through the Company performance plan • Annual merit increases • Medical, dental, and vision insurance for employees, with coverage extended to eligible dependents • Flexible spending accounts (FSA) • Health savings accounts (HSA) • Life insurance • Short- and long-term disability • Up to 15 weeks of paid parental leave for full-time employees • 401(k) plan with generous immediately vested employer match • Freedom to work from anywhere in the Continental USA • Fully remote work arrangement • Flexible work hours aligned with manager approval • Exclusive incentive purchase programs extended by clients to EV employees