Solutions Architect, Delivery

🕒 Junho 11

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $110.000 - $160.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💻 Engenheiro de Soluções

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Extend

SiteLinkedInTodas as Vagas

201 - 500 funcionários

🛡️ Seguros

📦 Logística

🛍️ Comércio Eletrônico

Insurance • Logistics • eCommerce

A Extend é uma empresa que ajuda os comerciantes a gerar receita e proteger seus clientes por meio de soluções modernas de proteção de produtos e frete. Eles oferecem planos de proteção contra falhas de produtos e danos acidentais, além de problemas de envio, como furtos em varandas e entregas danificadas. A Extend fornece uma plataforma fácil de integrar com plataformas de eCommerce como Shopify e BigCommerce, permitindo que os comerciantes ofereçam facilmente planos de proteção e gerenciem reivindicações, com a maioria sendo resolvida em 90 segundos ou menos. A empresa foca em melhorar as margens de lucro e aprimorar a experiência do cliente, oferecendo um processo fácil de registro de reivindicações e transformando clientes em defensores de longo prazo.

Descrição

• Lead post-sales technical implementation conversations with merchants, conducting deep technical discovery to understand their systems, integration architecture, and constraints — and translating findings into a clear path forward. • Own the technical onboarding experience, serving as the primary technical point of contact from kickoff to go-live, partnering with internal Engineering and Product teams to identify and address any product gaps and ensure integrations are set up for long-term success. • Establish and maintain technical documentation for merchant onboardings — system architecture diagrams, API inventories, and integration specs — that cross-functional partners rely on throughout the merchant lifecycle. • Build and maintain a library of reusable integration assets — templates, configuration guides, and onboarding playbooks — that improve consistency and reduce time-to-live across the merchant portfolio on the Solutions team. • Lead investigation and resolution of complex post-onboarding technical issues, collaborating with Engineering and Support to drive root cause analysis and communicate findings clearly to internal and external stakeholders. • Own pre-launch QA — including sandbox testing and end-to-end validation of integration flows — ensuring integrations meet a high technical bar before go-live. • Identify and champion AI and automation opportunities that improve operational efficiency, partnering with internal teams to move initiatives from idea to execution.

🎯 Requisitos

• 4-7 years of experience in a customer-facing technical role such as a Solutions Architect, Implementation Specialist, Technical Consultant, or similar client-facing position. • Demonstrated track record of independently leading clients or stakeholders through complex technical implementations or integrations, from scoping through go-live. • Exceptional ability to translate complex technical concepts, architecture, and solutions for both technical and non-technical audiences — including executive stakeholders. • Deep, hands-on experience working with Mid-Market and Enterprise merchants, with the ability to manage competing priorities across multiple accounts simultaneously. • Strong working knowledge of web technologies and integrations, including hands-on experience designing and troubleshooting RESTful API integrations, and a solid understanding of how Javascript, HTML, and CSS interact within a production environment. • Hands-on experience with common integration patterns (APIs, file-based, event-driven, webhooks, etc.) and the ability to recommend the right approach for a given use case. • A proactive, ownership-driven mindset — you identify problems before they escalate, drive solutions end-to-end, and advocate for both the client and the business when tradeoffs arise.

🏖️ Benefícios

• Competitive salary based on experience, with full medical and dental & vision benefits. • Stock in an early-stage startup growing quickly. • Generous, flexible paid time off policy. • 401(k) with Financial Guidance from Morgan Stanley.