Secure Access Operations – 1Badge Services

🕒 Agosto 24

🇦🇷 Argentina – Remoto

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

⚙️ Operações

👻 Score fantasma 20%

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EY

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 1989

🏥 Saúde

⚖️ Jurídico

📣 Marketing

Healthcare • Legal • Marketing

A EY é uma líder global em serviços de assurance, impostos, transações e consultoria. A empresa ajuda as organizações a gerenciar seus riscos, otimizar suas operações e melhorar seu desempenho geral. A EY se dedica a construir um mundo de trabalho melhor para seus clientes e colaboradores por meio de soluções inovadoras e um compromisso com a qualidade.

Descrição

• Serve as a primary support contact for 1Badge Physical Access services across the Americas region • Provide technical administration and operational support for Physical Access control platforms, including CCURE 9000 • Support HID credential technologies, including HID Mobile Access and mobile credential provisioning • Support administration and operational activities for Victor Video Management System • Troubleshoot credentialing, access control, reader, camera, and related technology issues • Coordinate with field technicians, workplace teams, vendors, and local office contacts to diagnose and resolve hardware and infrastructure issues • Manage and coordinate Physical Access technology incidents • Use ServiceNow to manage incidents, service requests, knowledge articles, and operational workflows • Support onboarding for new office locations, renovations, and office expansions • Develop, maintain, and deliver operational procedures, user guides, training materials, and communications • Guide and support colleagues and service providers responsible for badge issuance, credential administration, and access requests • Train operational teams and service providers on processes, technologies, and support best practices • Provide backup support for scheduled operational maintenance, including server reboot procedures • Monitor operational trends and identify opportunities to improve service quality, efficiency, and customer experience • Partner with global Secure Access teams on strategic initiatives, projects, and service enhancements • Support compliance, audit, risk, and security requirements associated with Physical Access technologies and credential management • Improve first-contact resolution, operational metrics, support responsiveness, recurring incident reduction, stakeholder satisfaction, and service consistency across Americas time zones

🎯 Requisitos

• Bachelor's degree in Information Technology, Information Systems, Engineering, Business, Security Technology, or equivalent practical experience • Approximately 3-5+ years supporting enterprise technology platforms, physical security systems, access control technologies, or related operational support environments • Experience supporting enterprise Physical Access control systems and credential management technologies • Working knowledge of Physical Access platforms such as CCURE 9000 • Experience supporting HID credential solutions, including mobile credential technologies • Familiarity with Victor Video Management System (VMS) • Experience using IT Service Management platforms such as ServiceNow • Strong troubleshooting and problem-solving skills across software, hardware, infrastructure, and operational processes • Ability to coordinate issue resolution across geographically dispersed teams and stakeholders • Strong verbal and written communication skills in English • Ability to effectively work in a remote, globally distributed environment • Strong customer service orientation • Ability to prioritize multiple operational activities while maintaining attention to detail • Demonstrated continuous improvement mindset • Ability to support stakeholders across multiple Americas time zones • Flexibility to occasionally support critical incidents outside normal business hours • Ability to work effectively within a globally distributed team environment • CCURE 9000 Certification, HID Certifications, ITIL Foundation, ServiceNow Certification, or PSP certifications are preferred but not required • Spanish language skills are preferred but not required

🏖️ Benefícios

• Flexible environment • Diverse and inclusive culture • Future-focused skills development • World-class experiences • Disability-related adjustments or accommodations during recruitment • Little to no routine travel expected