Account Manager, French Speaker

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FABSTATION

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2019

🥽 AR/VR

☁️ SaaS

🤝 B2B

AR/VR • SaaS • B2B

A FABSTATION é uma empresa de software de realidade aumentada que fornece ferramentas de AR especializadas para fabricação de aço estrutural. Sua plataforma sobrepõe modelos 3D precisos em montagens de chão de fábrica, integra-se com ferramentas de detalhamento/BIM como Tekla, SDS2, SolidWorks e Inventor, e visa acelerar o treinamento, reduzir inspeções e retrabalhos, e melhorar o controle de qualidade para fabricantes de aço. O FabStation é disponibilizado como uma solução de software para que as oficinas de fabricação eliminem o uso de papel e aumentem a precisão e a eficiência.

Descrição

• Manage and maintain relationships with assigned client accounts • Act as the main point of contact for client questions, concerns, renewals, and account updates • Monitor client usage, adoption, and overall account health • Identify at-risk accounts and create action plans to improve engagement • Schedule and lead regular client check-ins, renewal meetings, and quarterly business reviews • Work with clients to understand their goals, challenges, and workflows • Identify opportunities for upsells, additional devices, training, integrations, or expanded usage • Collaborate with Sales, Product, Onboarding, and Support teams to resolve client issues • Track client activity, communication, and next steps in HubSpot • Support renewal conversations and help maintain strong retention rates • Gather client feedback and share insights internally to improve the product and customer experience • Obtain an expert-level understanding of our existing products and develop an understanding of our new products. • Travel to conferences, trade shows, and customers where required.

🎯 Requisitos

• 3+ years of experience in account management, customer success, or sales • 3+ years of experience managing renewals and expansion opportunities • Proven track record of hitting renewal targets and upsell quota • Strong communication and relationship-building skills • Comfortable speaking with clients regularly over email, phone, and video calls • Ability to manage multiple accounts, priorities, and follow-ups at the same time • Organized, proactive, and detail-oriented • Comfortable learning and explaining software or technology products • Strong problem-solving skills and ability to handle difficult client conversations professionally • Fluent English required; Fluent French required • Experience with HubSpot an asset • Experience delivering client presentations, demos, or business reviews is an asset • Experience in construction, steel fabrication, manufacturing, SaaS, or technology is an asset.

🏖️ Benefícios

• 15 vacation days • Company-wide holiday week closure over Christmas • 5 paid sick days • Flexible schedule • $2,000 CAD tech stipend after Year 1 • Comprehensive medical and dental package • Company retreats • Fully remote work environment • Travel opportunities