Account Manager

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TOOLBX

SiteLinkedInTodas as Vagas

51 - 200 funcionários

🛍️ Comércio Eletrônico

🏢 Corporativo

eCommerce • Enterprise

A TOOLBX é uma empresa que fornece uma plataforma de experiência digital voltada para a indústria de fornecimento de materiais de construção. Sua plataforma permite que os fornecedores de materiais de construção otimizem pagamentos, simplifiquem o gerenciamento de contas a receber, aumentem as vendas online e melhorem a experiência do cliente. A TOOLBX oferece recursos como vitrine digital, ferramentas de cotação online e mensagens baseadas na web. Ela se integra perfeitamente aos sistemas ERP existentes e fornece recursos abrangentes para iniciar no e-commerce no setor de suprimentos para construção. A TOOLBX tem como objetivo capacitar lojas de suprimentos para construção, oferecendo processamento seguro de pagamentos online, opções de checkout rápido e ferramentas aprimoradas de comunicação com o cliente, todas projetadas para tornar a venda de materiais de construção online mais eficiente e eficaz.

Descrição

• Drive user engagement by identifying opportunities to help dealers adopt digital order management • Liaise with cross-functional teams (Engineers, Onboarding, Product, Sales) to build relationships, troubleshoot and advocate for dealers’ needs • Act as the main point of contact for active E-Commerce dealers at TOOLBX • Work closely with the Implementation Manager to get dealers ready for launch and manage the post-onboarding journey to drive dealer success • Be the voice of the dealer to drive product / business related changes • Drive engagement by showcasing newly released product features in-person or online • Develop scalable learning modules centered around tools available to dealers and for new product releases • Build and maintain strong, long-lasting client relationships. • Negotiate contract renewals with dealers • Ensure the timely and successful delivery of our solutions according to customer needs and objectives • Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts) • Prepare reports on account status and monthly performance metrics • Assist with challenging client requests or issue escalations as needed • Periodically travel to our dealers for in-person meetings and tradeshows as required to proactively and reactively to nurture the relationships built, drive engagement and obtain feedback.

🎯 Requisitos

• Proven experience (2+ years) as an Account Manager, Customer Success Manager, or similar role, preferably within the technology or software industry. • Excellent communication and interpersonal skills, with the ability to build strong relationships and collaborate effectively with both technical and non-technical stakeholders. • Ability to navigate and thrive in a fast-paced, dynamic startup environment, demonstrating adaptability, initiative, and a solution-oriented mindset. • Strong oral and written communication skills • Customer-service oriented • Experience working in remote or distributed teams is desirable.