Account Manager

🕒 3 dias atrás

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Devoted Studios

SiteLinkedInTodas as Vagas

51 - 200 funcionários

🎮 Jogos

🤝 B2B

Gaming • Art • B2B

A Devoted Studios é uma empresa de gestão de produção com sede nos EUA, especializada em desenvolvimento de jogos e serviços de arte. Ela gerencia uma rede global com mais de 1. 900 talentos, incluindo experientes diretores de arte, produtores e tech leads. A Devoted Studios otimiza o desenvolvimento externo de jogos ao aproveitar talentos internacionais e locais para criar conteúdo de videogames com eficiência. A empresa oferece serviços como porting, co-desenvolvimento, desenvolvimento completo e mais, atendendo clientes por meio de um pool selecionado de artistas e de uma gestão de produção especializada. A Devoted Studios busca um desenvolvimento de jogos sustentável e resultados de alta qualidade por meio de sua abordagem única à gestão de talentos e processos de produção.

Descrição

• - Serve as the primary point of contact for a portfolio of active co-development accounts, knowing every client's goals, team structure, and current engagement status • - Build deep, trusted relationships at every level of each client organisation, from day-to-day production contacts through to senior stakeholders and decision-makers • - Maintain client satisfaction across your portfolio, measured through regular check-ins and structured feedback loops • - Be the person clients call when something goes wrong, ensuring both sides stay focused on finding the best solution rather than placing blame • - Monitor the health of every active engagement in your portfolio, spotting warning signs early through regular cadences with both clients and internal production teams • - Partner closely with Production Leads to ensure full visibility on project status, quality, and any risks that could affect the client relationship • - Proactively surface and mitigate risks, escalating internally where needed and maintaining client confidence throughout • - Set and pursue quarterly growth targets for your current accounts, identifying expansion opportunities through deep understanding of each client's roadmap and upcoming projects • - Grow engagements organically: identify where Devoted can take on additional scope, new service lines, or adjacent projects within existing client relationships • - Build the kind of trust that turns a single project into a long-term partnership, and a satisfied client into a source of referrals • - Collaborate with the Head of BD to ensure a smooth transition when accounts grow into new service areas or require business development support • - Maintain CRM excellence: keep all account records, communication logs, and health data current and actionable • - Prepare regular account status reports including satisfaction scores, expansion opportunities, risks, and renewal timelines • - Represent Devoted at relevant industry events and conferences, strengthening existing client relationships and staying connected to the broader ecosystem

🎯 Requisitos

• - 5+ years in account management, client success, or partner management, ideally within the games industry or a creative/technical services environment • - Demonstrable track record of growing accounts quarter-over-quarter under your ownership, with measurable numbers behind it • - Experience managing complex, multi-stakeholder client relationships, comfortable at operational, senior, and executive levels simultaneously • - Background in or strong working knowledge of co-development, game services, or external development • **Skills & Competencies** • - Outstanding relationship management skills, a natural communicator who builds trust quickly and maintains it under pressure • - Strong commercial fluency: you understand what an engagement costs, what margin looks like, and what the implications of scope changes are for both sides • - Comfortable having difficult conversations — with clients when expectations need resetting, and internally when production issues need escalating • - CRM discipline: HubSpot, Salesforce, or comparable, used as a living operating tool, not a reporting afterthought • - Strong analytical and organisational skills, able to manage multiple accounts simultaneously without losing the detail on any of them

🏖️ Benefícios

• - Strong and enthusiastic team – you will have the opportunity for knowledge sharing, learning, and professional self-development • - Interesting and challenging tasks – solve diverse and challenging issues, communicate with people within the company as well as with our partners; • - Convenient working conditions – remote work, the opportunity to build your own working day with flexible working hours • - А chance to work in a highly professional and dynamic team working with a wide range of International Game Production projects, attractive remuneration package, and opportunities to develop professionally.