Lead Account Manager

🕒 Ontem

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FABSTATION

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2019

🥽 AR/VR

☁️ SaaS

🤝 B2B

AR/VR • SaaS • B2B

A FABSTATION é uma empresa de software de realidade aumentada que fornece ferramentas de AR especializadas para fabricação de aço estrutural. Sua plataforma sobrepõe modelos 3D precisos em montagens de chão de fábrica, integra-se com ferramentas de detalhamento/BIM como Tekla, SDS2, SolidWorks e Inventor, e visa acelerar o treinamento, reduzir inspeções e retrabalhos, e melhorar o controle de qualidade para fabricantes de aço. O FabStation é disponibilizado como uma solução de software para que as oficinas de fabricação eliminem o uso de papel e aumentem a precisão e a eficiência.

Descrição

• Lead, support, and manage a team of 3 Account Manager team members • Build and improve the account management and customer success department as the company grows • Improve processes for QBRs, renewals, upsells, account health tracking, and escalation management • Set team goals, track performance, and hold the team accountable to retention, adoption, renewal, and expansion targets • Coach team members on client communication, difficult conversations, renewal strategy, and upsell opportunities • Own renewal performance across assigned accounts and support the team in renewal conversations • Identify and drive expansion opportunities, including additional devices, integrations, training, services, and expanded usage • Monitor account health and create strategies to reduce churn risk • Manage and maintain strong relationships with key client accounts • Schedule and lead regular client check-ins, renewal meetings, and quarterly business reviews • Track client activity, communication, renewal status, account health, and next steps in HubSpot • Build and improve reporting around adoption, retention, renewals, expansion, and team performance

🎯 Requisitos

• 5+ years of experience in account management, customer success or similar revenue operations roles with a mature B2B SaaS product. • 2+ years of experience leading or mentoring a customer-facing team • Proven track record managing renewals, expansion opportunities, and revenue targets • Strong understanding of B2B SaaS account management and customer success processes • Experience building or improving customer success, account management, or renewal processes • Comfortable leading client meetings, renewal conversations, upsell discussions, and difficult conversations • Ability to manage multiple priorities, accounts, team members, and follow-ups at the same time • Strong problem-solving skills and ability to work cross-functionally with Sales, Product, Onboarding, and Support • Organized, proactive, detail-oriented, and comfortable owning outcomes • Comfortable learning and explaining software or technology products • Experience with HubSpot • Experience delivering client presentations, demos, business reviews, or executive-level updates is an asset • Experience in construction, steel fabrication, manufacturing, SaaS, or technology is an asset

🏖️ Benefícios

• Stock Options (after Year 1) • 15 vacation days • Company-wide holiday closure over Christmas • 5 paid sick days • Flexible schedule • $2,000 CAD tech stipend (after Year 1) • Comprehensive medical and dental package • Company retreats • Fully remote work environment • Travel opportunities • Opportunity to build and grow a department within a scaling SaaS company