Product Manager – NetZero

🕒 Março 11

🗽 New York – Remoto

🗽 New York – Remote

💵 $125.000 - $156.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

✅ Gerente de Produto

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Fanatics, Inc.

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2011

🎮 Jogos

🛒 Varejo

🛍️ Comércio Eletrônico

Gaming • Retail • eCommerce

Fanatics está construindo uma plataforma digital esportiva global líder que tem como objetivo aprimorar a experiência dos fãs para mais de 100 milhões de entusiastas de esportes no mundo todo. A empresa opera em várias divisões, incluindo Fanatics Commerce, Fanatics Collectibles e Fanatics Betting & Gaming. Ela oferece aos fãs a oportunidade de: • comprar produtos licenciados para torcedores, camisas (jerseys), produtos de lifestyle e headwear; • colecionar cards colecionáveis (trading cards) físicos e digitais, memorabilia esportiva e outros ativos digitais; • participar de apostas esportivas. A Fanatics faz parceria com mais de 900 propriedades esportivas globalmente, incluindo grandes ligas, times e atletas, e opera mais de 2. 000 pontos de venda. A empresa é comprometida com a responsabilidade corporativa, com foco em filantropia, diversidade e inclusão, proteção de marca e sustentabilidade.

Descrição

• Own and deliver internal tools and platform features end to end, from defining back-office and operational requirements through development, launch, and iteration • Write clear user stories and product requirements that support operations, chatbot & AI workflows across the FBG operations ecosystem • Partner closely with operations, promotions, analytics, UI/UX, and engineering teams to identify gaps in existing back-end systems and internal workflows, and translate those needs into scalable product solutions • Support chatbot and AI initiatives by collaborating with a Senior Product Manager, operations, and engineering to define use cases, workflows, and tooling that enable automation and intelligent support experiences • Use data, research, and operational insights to inform roadmap priorities and measure product success against defined KPIs • Design and articulate internal user flows, edge cases, and operational journeys to ensure high-quality, efficient, and intuitive tooling for internal users • Partner with engineering teams to build scalable Salesforce-based workflows and additional internal tools platforms that improve operational efficiency and accuracy • Work with third-party partners as needed to enhance or extend internal tools and operational capabilities • Contribute to go-to-market planning for internal tool launches, ensuring operational readiness, documentation, and successful adoption by internal teams • Develop a deep understanding of the FBG platform, operational processes, and the unique role internal tools play in enabling real-money gaming experiences • Operate with a high degree of autonomy, independently driving problem discovery, requirements definition, and delivery of internal tools while aligning closely with senior product leadership and cross-functional partners

🎯 Requisitos

• 3 plus years of experience as a Product Manager, preferably in an agile, B2C digital product organization • 3 plus years of experience owning end-to-end product features, including back-office workflows, backend system requirements, data needs, and front-end functionality • Experience building products for internal or operational users (e.g., promotions, customer support, risk, compliance, or content teams) preferred • Familiarity with Salesforce-based tools or CRM / CMS platforms preferred • Exposure to AI-, automation-, or chatbot-related product initiatives preferred, with the ability to support more senior product leadership in this space • Strong ability to partner effectively with engineering teams and clearly communicate technical and product requirements • Excellent written and verbal communication skills, with the ability to clearly articulate product decisions and tradeoffs • Highly collaborative, with a track record of working cross-functionally across operations, analytics, design, and engineering teams • Experience in the online gaming, betting, or casino industry is a plus, but not required.

🏖️ Benefícios

• Medical • Dental • Vision • 401K • Paid time off • GymPass • Pet Insurance • Family Care Benefits • Free Shipt deliveries • $700 to set up your home office