Senior Customer Solutions Engineer, Streaming Media – Mandarin Speaking

🕒 Março 4

🌵 Arizona, California, +16 estados a mais – Remoto

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🎰 Nevada – Remote 🌶️ New Mexico – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ☕ Washington – Remote 🦬 Wyoming – Remote

💵 $132.060 - $186.444 / ano

⏰ Tempo Integral

🟠 Sênior

💻 Engenheiro de Soluções

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Fastly

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 2011

🔒 Cibersegurança

☁️ SaaS

📡 Telecomunicações

💰 $40.000.000 Series F em 2018-07

Cybersecurity • SaaS • Telecommunications

A Fastly é uma empresa de tecnologia de ponta especializada em melhorar o desempenho da web e de aplicativos com recursos de segurança mais inteligentes. Sua plataforma oferece soluções para entrega de conteúdo mais rápida, proteção contra DDoS e armazenamento em cache inteligente para cargas de trabalho de IA, atendendo assim as principais marcas da Fortune 100. A Fastly oferece experiências de usuário aprimoradas por meio de sua poderosa plataforma de edge cloud definida por software, que enfatiza a programabilidade e o controle. A empresa também fornece ferramentas abrangentes de cibersegurança e é reconhecida como líder em serviços de entrega na borda. A Fastly apoia indústrias como comércio eletrônico, mídia de streaming, serviços financeiros e publicação digital, oferecendo serviços mais rápidos, seguros e confiáveis para atender às diversas necessidades da indústria. Além disso, a Fastly é conhecida por seu ambiente amigável para desenvolvedores, tornando-a uma escolha adequada para empresas que buscam inovação e flexibilidade em redes de entrega de conteúdo (CDNs).

Descrição

• As the resident Fastly architect for your customer, you are an extension of the customer’s technical team, and represent and champion the customers needs within Fastly • Develop technical relationships with multiple customer contacts to build a deep understanding of their team, infrastructure, plans, and problems they are encountering • Post sales implementation of Fastly products, such as logging endpoints, image optimization and VCL coding while documenting key aspects of the customer’s configuration for troubleshooting and engagement • Identify key challenges across an account (or internal org), sometimes before they are verbalized, and develop alternatives and solutions that balance impact and effort • Help investigate and recommend ways to improve customer implementation and utilization of Fastly’s product portfolio • Be your customer’s champion and advocate within Fastly, responsible for tracking and reporting on the health of your customer accounts • Take initiative in adopting organizational changes and sharing progress/impact with the team • Provide constructive feedback and coaching. Mentor new Cloud Engineers to strengthen their technical expertise as it relates to your area of specialty • Be an effective communicator. Internally represent your accounts with all levels of management including risks, new opportunities, and technical requirements • Work hands-on with CS and Sales Leaders along with internal teams and customers on any support requests or problems for assigned customers

🎯 Requisitos

• At least 8+ years of related experience in Pre-Sales or Post-Sales in Sales Engineering, Technical Support, Technical Account Management, or Professional Services type roles • Success as a relationship builder and collaborator with amazing verbal and written communication skills • Strong technical background and customer orientation • Empathy and understanding of the customer • Technical experience with: • HTTP, TCP, TLS, DNS, and other common protocols. • Scripting languages and web platforms, especially Varnish and VCL. • *nix operating systems. • Underlying internet technologies. • Clear understanding of network &system management solutions • HTTP Live Streaming (HLS &DASH) workflows • History of demonstrable organizational and project management skills

🏖️ Benefícios

• medical, dental, and vision insurance • Family planning • mental health support along with Employee Assistance Program • Insurance (Life, Disability, and Accident) • Flexible Vacation policy • up to 18 days of accrued paid sick leave • 401(k) (including company match) • Employee Stock Purchase Program • 12 paid local holidays • 12 paid company wellness days