Help Desk Agent

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Federated Service Solutions

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2004

🏢 Corporativo

🛒 Varejo

📡 Telecomunicações

Enterprise • Retail • Telecommunications

A Federated Service Solutions é uma empresa especializada em projetar, implementar e dar suporte a infraestruturas de redes empresariais. Eles atendem a empresas oferecendo serviços de design de rede, implementação e suporte contínuo para otimizar o desempenho da rede. Sua base de clientes abrange diversos setores como varejo, serviços financeiros, alimentação e logística corporativa, garantindo que cada componente da rede satisfaça as demandas operacionais dos negócios modernos.

Descrição

• Technician Check-in & Check-out • Answering Calls and escalating where necessary • Deliverable Review • Database Updates • Live Check-out Technician and Customer Support • Manual Creation • Network Design • Heat Map Certifications • Advanced Configuration Support for vehicle telematics systems and automotive-based installations • Troubleshooting wiring, power, and connectivity issues related to in-vehicle devices

🎯 Requisitos

• High School Diploma • BA in Computer Science preferred but not necessary. • Certifications preferred (A+, Network +, BICSI.) • 2+ years of help desk experience preferred or previous field technician experience—especially in automotive or vehicle installation environments • Experience with vehicle telematics systems (GPS units, modems, cameras, sensors, etc.) • Basic understanding of vehicle wiring, 12V systems, harnessing, and automotive connectivity preferred • Basic understanding of networking • Basic knowledge of computers and cabling • Self-starter who loves to learn new things • Well-spoken and friendly • Strong attention to detail • Availability for night or weekend work when needed, as shifts may vary

🏖️ Benefícios

• Paid Time Off • Remote Position • Focus on Culture and Employee Engagement: Emphasizing work-life balance. • Competitive Compensation • Medical/Dental/Vision Plans: Starting the first of the month following hire date. • 401(k) + Company Match • Profit Sharing • Flexible Schedule • Flexible Spending Account • Life and Disability Insurance • Employee Discounts, Employee Referral Bonuses