Integration Specialist – Municipal Metering

🕒 Setembro 1

🏄 California – Remoto

🏄 California – Remote

💵 $3.375 - $8.433 / mês

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

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Ferguson

SiteLinkedInTodas as Vagas

10.000+ funcionários

🏗️ Construção

🏭 Manufatura

📦 Logística

Construction • Manufacturing • Logistics

A Ferguson é uma distribuidora líder de suprimentos de encanamento, HVAC e construção, oferecendo uma ampla gama de produtos, incluindo aquecedores de água, peças de encanamento, equipamentos HVAC e muito mais. A empresa atende clientes residenciais e comerciais, fornecendo serviços especializados e suporte para empreiteiros e construtores. A Ferguson se dedica a fornecer produtos de alta qualidade e soluções inovadoras para atender às necessidades das indústrias de construção e manutenção.

Descrição

• Serve as a primary technical support resource for customers utilizing Neptune systems nationwide • Troubleshoot and resolve customer issues through remote sessions, phone, and ticketing systems • Proactively monitor and manage support tickets to ensure timely resolution and strong customer communication • Document customer interactions, troubleshooting steps, and resolutions within the support system • Collaborate with Support, Sales, and Project Management teams to address customer needs and escalate issues when necessary • Assist with system integrations and support implementation efforts for municipal customers • Support Neptune 360 integrations, APIs, import/export processes, and third-party system connections • Troubleshoot AMI system and gateway issues, including communications, connectivity, configuration, and related system-level issues • Assist with utility billing/CIS integration, file validation, data exchange, and related troubleshooting • Deliver training to customers and internal teams on system operation and troubleshooting • Assist with advanced troubleshooting across hardware, communications, software, and data to identify root cause and resolution • Gain knowledge of Neptune systems, tools, and common support scenarios • Shadow team members and progressively take ownership of support tickets • Participate in the nationwide Support queue and demonstrate consistent ticket ownership • Independently troubleshoot and resolve basic-to-intermediate customer issues

🎯 Requisitos

• Candidate must reside in California • Experience in a customer service or technical support environment required • Strong technical troubleshooting and problem-solving skills • Ability to troubleshoot across hardware, communications, software, and data to identify root cause • Experience with system integrations, APIs, web services, or software-to-software data exchange preferred • Experience troubleshooting networked hardware, gateways, communications equipment, IoT/telemetry systems, or similar technology preferred • Experience with utility billing processes, AMR/AMI systems, municipal water utilities, or related software preferred • Experience reviewing data files, system logs, API responses, integration mappings, or similar technical information preferred • Excellent verbal and written communication skills • Strong organizational skills with the ability to manage multiple priorities and ticket volume • Professional, patient, and effective in resolving complex issues • Ability to develop and deliver presentations to groups • Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint, SharePoint, etc.) • Experience with CRM or ticketing systems (e.g., Salesforce, Zoho Desk) preferred • Willingness and ability to travel as needed • Bachelor’s Degree preferred, but not required

🏖️ Benefícios

• Health insurance • Dental insurance • Vision insurance • Paid time off • Life insurance • 401(k) with a company match • Mental health coverage • Gender affirming benefits • Family building benefits • Paid parental leave • Associate discounts • Community involvement opportunities • Bonus or Incentive Plan eligibility