Field Manager – Market Transformation

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🕒 3 dias atrás

🌽 Illinois – Remoto

🌽 Illinois – Remote

💵 $103.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👔 Gerente

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Softcard (acquired by Google)

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2012

A Softcard, a joint venture criada pela AT&T Mobility, T-Mobile USA e Verizon Wireless, desenvolveu uma plataforma de comércio móvel aberta e abrangente. Utilizando a tecnologia de comunicação por campo de proximidade (NFC), a Softcard elimina a necessidade de carregar dinheiro, cartões de crédito e débito, cartões de fidelidade, cupons, bilhetes e passes de transporte. A Softcard mudará fundamentalmente a maneira como os consumidores compram, pagam e economizam, oferecendo uma experiência aprimorada, mais conveniente e pessoal - tudo com um toque no telefone. Estamos apenas começando a criar uma revolução no comércio móvel. Quer se juntar a nós? Comece aqui.Por favor visite também: www.gosoftcard.com http://softcardjobs.findly.com/ facebook.com/SoftcardCareers www.twitter.com/SoftcardCareers

Descrição

• Serve as the on-site leader to ensure 100% execution of all elements in the Market Transformation Playbook across assigned stores. • Support assigned NAPA Region as a key field resource to enable transformation objectives and initiatives. • Personally complete critical in-store tasks requiring specialized oversight, including documenting store conditions and readiness prior to project start. • Oversee and coordinate third-party labor teams executing initiatives such as Inventory Upgrades and Store Implementation Projects, directing efforts outside existing NAPA functional leadership scope. • Act as primary field liaison, conveying feedback from stores and market leadership to the Transformation Management Office (TMO) to inform continuous improvement of the Market Transformation Playbook. • Provide supplemental on-site support for transformation markets outside the primary assigned region as necessary to maintain continuity of TMO presence. • Collaborate with Regional Vice Presidents and Market Directors to lead iterative TMO initiatives ("go-backs") and sustain store-level transformation presence after initial project phases. • Regularly partner with Market Directors (Stores & Sales) to review and report on performance metrics and transformation progress by store cohort. • Monitor transformation progress closely, identifying initiatives that fall short of targets and communicating root causes to relevant stakeholders. • Serve as the field conduit between focus stores and the Store Success Team (SST), escalating and facilitating resolution of store issues beyond transformation scope to prevent recurrence. • Refrain from managing teams owned by other NAPA leadership functions (e.g., Real Estate) or engaging in work outside the Market Transformation Playbook or assigned stores.

🎯 Requisitos

• Minimum of 3 years of experience in retail operations, field leadership, or project management. • Proven ability to drive operational plans, lead teams, and manage change within a store environment. • Strong commitment to customer service excellence and delivering a positive customer experience. • Demonstrated professionalism, sound judgment, and a robust work ethic. • Excellent verbal and written communication skills, with ability to engage and influence stakeholders at all levels. • Skilled problem-solving and decision-making capabilities, with focus on operational consistency. • Effective organizational and time management skills, with sense of urgency and ability to meet deadlines. • Self-motivated with initiative and continuous improvement mindset. • Strong business acumen, utilizing data and analytics to support informed decision-making.

🏖️ Benefícios

• Health Insurance: Comprehensive medical, dental, and vision plans. • Retirement Plan: 401(k) with company match. • Paid Time Off: Vacation, personal days, holidays, sick days, and paternal leave. • Additional Perks: Employee stock purchase plan, tuition reimbursement, professional development opportunities, and wellness programs.