Strategic Account Manager

🕒 Março 16

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Fingerprint

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2019

🔒 Cibersegurança

🔌 API

☁️ SaaS

💰 $32.000.000 Series B em 2021-11

Cybersecurity • API • SaaS

Fingerprint é uma empresa de tecnologia focada em soluções de detecção e identificação de bots. A plataforma ajuda empresas a garantir um ambiente online seguro ao identificar usuários com precisão e diferenciar entre pessoas reais e bots automatizados. Ela fornece guias para desenvolvedores e configurações de workspace para integração fácil em diversas aplicações, aumentando a segurança e a experiência do usuário.

Descrição

• Own the end-to-end commercial relationship for strategic accounts, including renewals, expansions, pricing discussions, and contract negotiations. • Develop and maintain multi-year account plans that align customer business goals with Fingerprint’s product roadmap and value proposition. • Drive Net Revenue Retention (NRR) through proactive expansion, upsell, and cross-sell motions. • Ensure on-time, predictable renewals with clear forecasting and risk mitigation. • Identify and qualify new expansion opportunities across products, features, teams, regions, and use cases. • Partner with CSMs and CSEs to translate technical success and outcomes into commercial growth conversations. • Build and maintain a healthy, accurate expansion pipeline for assigned accounts. • Lead executive-level discussions tied to ROI, business outcomes, and strategic alignment. • Build trusted relationships with senior decision-makers and economic buyers within each account. • Multi-thread across technical, product, fraud, risk, and business stakeholders. Build and expand on organization maps for holistic account coverage. • Act as a senior point of escalation for commercial and relationship-driven issues. • Represent the customer internally and advocate for their needs across Product, Engineering, and Leadership. • Ensure tight handoffs and clear role clarity between Success and Sales throughout the customer lifecycle.

🎯 Requisitos

• 6-10 years in Account Management, Strategic Customer Success, or Enterprise Sales, ideally in B2B SaaS. • Proven experience managing large, complex enterprise or strategic accounts with multi-stakeholder buying groups. • Strong track record of renewals, expansions, and long-term account growth. • Experience working in highly technical products or platforms (e.g., developer tools, security, fraud, infrastructure, data). • Role requires proficiency with macOS and comfort working fully remotely using tools such as Slack, Google Workspace, and Zoom.

🏖️ Benefícios

• Health insurance • 401(k) matching • Remote work options