Bilingual Operations Specialist

🕒 Junho 28

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First Advantage

SiteLinkedInTodas as Vagas

5001 - 10000 funcionários

👥 RH Tech

☁️ SaaS

🤝 B2B

HR Tech • SaaS • B2B

A First Advantage é uma fornecedora líder de software e dados globais para o mercado de tecnologia de RH. Viabilizada por tecnologia proprietária e IA, oferece serviços de verificação de antecedentes de emprego, identidade digital e verificação, APIs e produtos de monitoramento de riscos ao longo do ciclo de vida dos funcionários. A empresa enfatiza a automação e a verificação contínua de identidade, atendendo cerca de 80. 000 organizações em mais de 200 países e territórios, e mantém grandes bancos de dados proprietários (mais de um bilhão de registros). Com sede em Atlanta e de capital aberto (NASDAQ: FA), a First Advantage foca em ajudar os clientes a contratar de forma mais inteligente e integrar mais rapidamente através de software, dados e serviços.

Descrição

• Handle verifications for some of our high-profile clients. • Know customer SOPs and FADV systems • Verify candidate details including current and previous employment, education, professional licenses, certifications and references. • Contact companies and educational institutions to verify candidate-provided information. • Communicate with third parties such as employers, schools, state boards, and online databases to verify information. • Write detailed and accurate reports flagging any discrepancies found during the verifications process. • Record confirmed information in our First Advantage’s platforms, ensuring data integrity. • Perform quality checks to meet client-specific standards. • Meet daily volume and accuracy targets. • Perform other related tasks and functions as needed.

🎯 Requisitos

• High School Diploma, GED, or equivalent required • At least 1+ year(s) of work experience is required, preferably in a call center, BPO/KPO environment, and/or with fact-checking and fact-checking responsibilities • Strong communication skills (presentation, written, verbal) and reading comprehension • Typing speed of at least 20 words per minute (WPM) with 90% accuracy. • Familiar with MS Office Suite, especially Excel • Attention to detail and use of good judgment

🏖️ Benefícios

• Professional development opportunities, such as our award-winning SOAR program • Generous Paid Time Off Program* • Volunteer Time Off (VTO) Policy to encourage involvement in philanthropic activities* • Competitive benefits (medical, dental, etc.)* • Global Employee Assistance Program (EAP) available to all team members • Opportunities to connect with colleagues across six Employee Impact Groups and participate in Employee Experience events throughout the year