Director of Engagement

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First Stop Health

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2011

⚕️ Seguro de Saúde

🤝 B2B

👥 B2C

Healthcare Insurance • B2B • B2C

A First Stop Health é um provedor abrangente de saúde virtual que oferece uma gama de serviços, incluindo cuidados de urgência, cuidados primários, aconselhamento em saúde mental e coaching de saúde. Projetada para indivíduos e empresas, a First Stop Health visa criar uma experiência de saúde agradável, proporcionando opções de cuidado acessíveis, econômicas e envolventes. Sua equipe é composta por médicos certificados, nutricionistas registrados, coaches de saúde e terapeutas licenciados que colaboram para apoiar toda a jornada de saúde de seus pacientes, garantindo que o cuidado esteja disponível a qualquer momento e em qualquer lugar, através de uma plataforma digital amigável.

Descrição

• Drive utilization of telehealth services and client ROI and retention • Design, implement and scale multi-channel strategy to engage members • Manage a small department central to company growth • Develop data-driven CRM strategies focused on customer segmentation and engagement optimization • Translate behavioral science principles into scalable communication strategies • Identify engagement barriers and develop proactive strategies • Lead initiatives to improve foundational CRM performance metrics • Own and execute strategies to improve customer reachability across multiple channels • Pair with Analytics & Data teams to define key data signals • Collaborate with Clinical/Medical stakeholders to incorporate trust-building elements in strategies • Develop multi-channel engagement programs and customer journeys aligned to cohorts

🎯 Requisitos

• Bachelor’s degree preferred • Experience in CRM strategy, lifecycle marketing, or customer engagement (e.g., Braze, Salesforce, Adobe, etc.) • Experience in healthcare or telehealth highly preferred • Strong analytical mindset with experience using data to inform segmentation and targeting strategies • Proven ability to lead cross-functional initiatives across data, marketing, and customer-facing teams • Familiarity with behavioral science principles and their application in marketing or customer experience • Experience with multi-channel engagement strategies, including email, direct mail, and partner-led communications

🏖️ Benefícios

• Various health and medical coverage options • Dental and vision coverage • Disability and life coverage • Monthly medical waiver allowance • Remote-first work environment • Flexible paid time off • Summer Fridays • Employer match 401k plan • Monthly phone stipend • First Stop Health membership benefit providing virtual care solutions