Manager, Sales Commissions – Contractor

🕒 Maio 27

🇺🇸 Estados Unidos – Remoto (EUA)

⏳ Contrato/Temporário

🟠 Sênior

🔴 Especialista

🤑 Vendas

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Five9

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2001

☁️ SaaS

🤖 Inteligência Artificial

📡 Telecomunicações

SaaS • Artificial Intelligence • Telecommunications

Five9 é um provedor líder de software de contact center em nuvem, reconhecido como líder no Quadrante Mágico do Gartner para CCaaS. A empresa oferece ferramentas abrangentes para automação de fluxos de trabalho e melhora do engajamento do cliente através de soluções impulsionadas por IA. Sua plataforma integra sistemas CRM e UC para fornecer experiências perfeitas a agentes e clientes em vários canais, como voz, e-mail, chat e SMS. Five9 capacita as empresas a elevar a satisfação do cliente e impulsionar resultados de negócios, oferecendo soluções de atendimento personalizadas e eficientes.

Descrição

• Lead the end‑to‑end commission process for hundreds of quota‑carrying reps, ensuring accurate and timely payouts. • Manage a small team, providing coaching, workload prioritization, and performance guidance. • Act as the primary escalation point for commission disputes, complex calculations, and off‑cycle adjustments. • Partner closely with Sales Operations, Deal Desk, Payroll, and HR to ensure alignment on compensation plans, bookings, and employee data. • Serve as the system owner for the Company ICM, including plan configuration, calculation logic, hierarchies, crediting rules, and rate tables. • Design, maintain, and enhance commission models to support evolving compensation plans, new sales roles, SPIFFs, and business initiatives. • Perform and oversee calculation validation, tie‑outs, and variance analysis prior to payout approval. • Ensure scalability and auditability of models as the sales organization grows and plan complexity increases.

🎯 Requisitos

• 7+ years of experience in sales commissions, revenue operations, or compensation accounting, including people leadership experience. • Deep hands‑on experience administering ICM tools • Strong working knowledge of CRM and bookings systems. • Experience supporting SOX‑controlled commission processes in a public company environment. • Advanced Excel skills and strong financial reconciliation capabilities. • Proven ability to work cross‑functionally with Finance, Sales Ops, Payroll, HR, and Audit.

🏖️ Benefícios

• Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.