Customer Solutions Engineer

🕒 Julho 21

🤠 Texas – Remoto

🤠 Texas – Remote

💵 $80.489 - $96.590 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💻 Engenheiro de Soluções

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Fivetran

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2012

💼 Consultoria

📦 Logística

💰 $565.000.000 Series D em 2021-09

Consulting • Logistics • Data Integration

A Fivetran é uma empresa que se concentra em simplificar o processo de integração de dados ao fornecer conectores automatizados que sincronizam dados de diferentes fontes em data warehouses, permitindo análises e insights sem interrupções. Usando uma abordagem simplificada e totalmente gerenciada, a Fivetran ajuda as empresas a consolidarem sua infraestrutura de dados para garantir disponibilidade e confiabilidade consistentes.

Descrição

• Support customers through diverse channels — tickets, email, and video — managing a range of issues from simple queries to intricate technical dilemmas • Build and deepen your technical expertise across all facets of the dbt platform, so you're ready to assist with any challenge • Take ownership of customer issues, from initial troubleshooting through to resolution • Enhance our documentation, ensuring it's both technically accurate and easy to understand • Proactively seek out professional development opportunities, always aiming to bring more to the team and our users • Learn dbt Core and the dbt platform, and build technical expertise broadly across all areas of our product • Collaborate with peers, engineering, and other stakeholders across time zones to deliver a high-quality support experience • Use conversational AI tools to support researching, authoring, and reviewing support responses and internal documentation

🎯 Requisitos

• Demonstrated expertise in coding languages, SQL, APIs, and understanding network requests • Exceptional written and verbal communication skills • A genuine drive for solving problems and helping others • A strong technical foundation, especially within a SaaS support environment • Prior experience in roles that merge the technical with the client-facing, such as engineering support or customer success • Experience building documentation or technical how-to guides using a variety of media (text, images, video) • A creative attitude toward problem solving, and enjoyment working directly with business stakeholders to help them get past roadblocks • Ability to use conversational AI systems (like Claude, ChatGPT, and internal chatbots) to support researching, authoring, reviewing, and synthesizing support and enablement content.

🏖️ Benefícios

• 100% employer-paid medical insurance* • Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off • RSU stock grants* • Professional development and training opportunities • Company virtual happy hours, free food, and fun team-building activities • Monthly cell phone stipend • Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.