Manager, Succès Client Dédié

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🕒 Agosto 6

🌐 Canadá, Estados Unidos – Remoto

🇨🇦 Canadá – Remoto 🇺🇸 Estados Unidos – Remoto (EUA)

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Flare

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2020

⚖️ Jurídico

💼 Consultoria

☁️ SaaS

💰 Venture Round em 2021-04

Legal • Consulting • SaaS

A plataforma de software da Flare simplifica a prestação de serviços profissionais complexos, atendendo às expectativas dos consumidores de facilidade e clareza ao longo do processo. A tecnologia da Flare capacita advogados a oferecerem uma experiência jurídica elevada, com recursos alinhados à sua missão geral: Ser a equipe que oferece força e clareza em momentos-chave da vida. Escritórios de advocacia podem utilizar os produtos e a expertise da Flare para melhorar o acesso aos serviços jurídicos e ajudar seus advogados a entregar seu melhor trabalho.

Descrição

• Lead Flare’s Dedicated Customer Success team serving enterprise and strategic accounts • Coach and develop senior Customer Success Managers in strategic account management, business-level problem solving, renewal risk navigation, and expansion qualification • Translate the Dedicated engagement model and annual Customer Success strategy into team plans, account coverage, and operating cadence • Ensure success-plan coverage, EBR quality and cadence, and executive alignment across strategic accounts • Coordinate with Sales on executive sponsorship, EBR participation, and renewal coordination • Partner with Customer Success Operations on health-signal accuracy and account-level insights • Drive team execution against GRR, Expansion, and NPS targets • Conduct coaching, performance reviews, promotion-readiness assessments, and individual development planning • Coordinate expansion identification, qualification, and execution within the Dedicated portfolio

🎯 Requisitos

• 10–12 years of experience in Customer Success, Account Management, or a customer-facing B2B SaaS role • Experience ideally in cybersecurity or an adjacent technical domain • Deep understanding of enterprise customer success delivery, including strategic account planning, executive engagement, QBRs/EBRs, and renewal management • Working fluency in Customer Success tooling and signal-driven account management, including health scores, adoption data, and forecasting • HubSpot, ChurnZero, and Pendo experience preferred • Foundational and growing knowledge of threat exposure management • Ability to lead strategic account planning and deliver measurable customer outcomes • Skills in influencing senior stakeholders and navigating complex organizations • Excellent communication, presentation, and interpersonal skills • Track record of building trust at executive levels • Highly organized and adaptable, with the ability to balance multiple priorities in a fast-paced environment • Bilingual English and French is a strong asset

🏖️ Benefícios

• Competitive salary • Bonus structure / uncapped sales commissions • Stock options • Health coverage/insurance • Flexible, work from anywhere • Unlimited vacation • Fun company events, including “Flamping”, curling, and rock climbing • Personal and professional growth opportunities • People-first company valuing work-life balance • High-growth, innovative startup with immediate impact and empowerment • Inspiring and award-winning team