Healthcare Application Specialist

🕒 5 dias atrás

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $83.200 - $114.400 / ano

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

🚫👨‍🎓 Sem graduação necessária

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Flatiron Health

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2012

🏥 Saúde

💼 Consultoria

⚖️ Jurídico

💰 $11.900.000 Series D em 2021-12

Healthcare • Consulting • Legal

A Flatiron Health é uma empresa dedicada a reinventar a infraestrutura do cuidado com o câncer. A empresa oferece soluções em toda a indústria de cuidado oncológico para melhorar e aprender com a experiência de cada paciente. A Flatiron Health se concentra no design e operação de melhores ensaios clínicos, na aceleração do desenvolvimento e acesso a medicamentos e na habilitação de um cuidado oncológico mais inteligente através de evidências do mundo real e pesquisa clínica. A empresa prioriza a confidencialidade e conformidade dos dados, garantindo medidas robustas de privacidade e legais.

Descrição

• Support implementation of Flatiron Health’s OncoEMR product within oncology clinic settings • Serve as the primary practice contact during discovery, workflow validation, configuration, end-user training, implementation go-live, and post-go-live transition • Provide dedicated customer service throughout the implementation lifecycle • Deliver organized, sequential training curricula through e-learning, video conference, and in-person training • Understand clinical, operational, and billing workflows and customize OncoEMR accordingly • Partner with practice stakeholders to drive workflow changes • Collaborate with the Interface Team, Project Management Team, and other Flatiron teams on implementation delivery • Assess practice needs, training challenges, and communication styles • Organize, present, and track comprehensive training programs • Serve as quality control for practice setup and customization • Oversee practice go-live and provide support until handoff to Support and Account Management • Demonstrate OncoEMR in different settings and computer environments • Ensure customer satisfaction with the implementation process

🎯 Requisitos

• 2+ years of experience implementing and training on software systems in the healthcare industry • Strong customer service experience, preferably in the EMR field • Excellent and error-free written and verbal communication skills • Experience developing and delivering an organized and sequential training curriculum • Attention to detail and excellent organizational skills • Strategic time management skills • Deep understanding and experience with technical troubleshooting and problem solving • Ability to learn new material quickly and redeliver it engagingly • Ability to maintain multiple simultaneous training schedules • Willingness to work flexible hours • Willingness to travel up to 80% or more of the time and make multiple presentations • Oncology billing knowledge or experience is extra credit • Revenue Cycle Management knowledge or experience is extra credit • Clinical or oncology experience is extra credit; oncology experience preferred • Excellent skills in Excel and video conference software are extra credit • Practice Management software experience is extra credit

🏖️ Benefícios

• Work/life autonomy via flexible work hours and flexible paid time off • Comprehensive compensation package • 401(k) contribution to help you reach your retirement planning goals • Financial health resources including 1:1 financial advice • Mental well-being tools and services • Parental benefits and policies including family-building care and generous leave • Path to parenthood programs supporting fertility, adoption and surrogacy • Travel support for safe healthcare services • Continuous learning support • Inclusion and belonging initiatives