Supervisor, Cloud Technical Account Management

🕒 Ontem

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $110.000 - $120.000 / ano

⏰ Tempo Integral

🟠 Sênior

🔴 Especialista

💰 Gerente de Contas

👻 Score fantasma 0%

O que significa: quão provável esta vaga está aberta sem contratação ativa.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

Candidatar-se

Encontrar Vagas Remotas Similares

Configurar Alerta de Email para Novas Vagas

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo

Flexential

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 2000

🤝 B2B

🏢 Corporativo

📡 Telecomunicações

B2B • Enterprise • Telecommunications

A Flexential é um provedor norte-americano de infraestrutura de data centers e serviços de TI híbridos. A plataforma FlexAnywhere® combina colocation, cloud (pública/privada/híbrida), conectividade/interconexão, proteção de dados, serviços gerenciados e profissionais para suportar cargas de trabalho empresariais — incluindo implantações de GPU de alta densidade e IA/ML. A Flexential opera mais de 40 data centers em 18 mercados dos EUA (com área total de mais de 3 milhões de pés quadrados) e uma backbone de rede de mais de 100 Gbps, posicionando-se como um parceiro B2B para empresas que necessitam de infraestrutura resiliente, escalável e interconectada.

Descrição

• Own the growth and performance of Flexential’s Cloud TAM service and lead the Cloud Technical Account Managers and FTS Cloud Services Engineers team • Partner with Sales leadership, Account Executives, and Customer Success Managers to position and sell the service to new and existing cloud customers • Join customer calls, present the service, scope engagements, and support proposals and pricing • Develop sales enablement including pitch materials, value messaging, qualification criteria, and customer success stories • Identify upsell, expansion, and attach opportunities and work with account teams to close them • Drive customer retention and renewals by demonstrating service value • Partner with Product and Pricing teams to refine service packaging, pricing, and positioning • Track and manage the TAM service pipeline in Salesforce • Build and maintain financial models, reports, and dashboards covering revenue, costs, utilization, margin, profitability, bookings, recurring revenue, churn, and customer health • Report financial and operational metrics to the Director of FTS and recommend actions based on trends and risks • Forecast revenue and headcount needs and build business cases for team growth • Use customer-level margin and utilization data to inform pricing, account assignments, and staffing decisions • Supervise, direct, prioritize, coach, and support Cloud TAMs and FTS Cloud Services Engineers • Conduct 1:1s, set performance goals, and manage performance reviews • Lead recruiting, hiring, and onboarding in partnership with the Director of Managed Services and P&C • Build development plans and drive cross-training • Assign customer accounts and Engineer coverage based on complexity, skills, profitability, and capacity • Serve as escalation point for critical customer issues, major incidents, and executive-level concerns • Ensure delivery of technical reviews, health checks, QBRs, and RCA reviews • Carry a limited portfolio of strategic customer accounts as needed • Define and maintain scalable team standards, playbooks, and processes

🎯 Requisitos

• 7+ years of experience in technical account management, customer success, solutions engineering, or managed services, including 2+ years of formal or informal leadership of technical or customer-facing teams • Proven track record partnering with sales teams to grow a service line or book of business, with measurable results against bookings or revenue targets • Experience working with Sales teams to support service growth, customer expansion, and revenue generation • Experience with financial reporting, business performance metrics, forecasting, and dashboard development • Demonstrated ability to coach, develop, and hold team members accountable while building a positive, high-performing team culture • Solid knowledge of cloud infrastructure, virtualization (VMware), networking, storage, and disaster recovery (Zerto, DRaaS) • Excellent written and verbal communication skills with experience presenting to technical, sales, and executive audiences • Ability to sit for extended periods of time • Moderate or advanced keyboard usage • Preferred: experience as a practice lead, service owner, or similar role with accountability for a service line’s revenue or P&L • Preferred: experience building or scaling a TAM, customer success, or managed services offering • Preferred: experience developing sales enablement, pricing, or service packaging • Preferred: experience supporting enterprise customers in a managed services, data center, or cloud provider environment • Preferred: familiarity with Flexential’s product suite and cloud service offerings • Preferred but not required: ITIL v4, VMware VCP, AWS Solutions Architect, or Azure Administrator certifications • Must be legally authorized to work in the United States • Must reside in a state where the company maintains employment eligibility at the time of hire and throughout employment

🏖️ Benefícios

• Medical, Telehealth, Dental and Vision • 401(k) • Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) • Life and AD&D • Short Term and Long-Term disability • Flex Paid Time Off (PTO) • Leave of Absence • Employee Assistance Program • Wellness Program • Rewards and Recognition Program • Discretionary annual bonus, based on personal and company performance • Limited travel is required