Technical Software Implementation Specialist

🕒 Maio 7

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Fluxx

SiteLinkedInTodas as Vagas

51 - 200 funcionários

🤝 Sem Fins Lucrativos

🏛️ Governo

☁️ SaaS

💰 $29.200.000 Venture Round em 2021-04

Non-profit • Government • SaaS

A Fluxx é uma provedora líder de soluções de software de gerenciamento de concessões baseadas em nuvem, voltadas para viabilizar a concessão de subsídios orientada por dados para fundações, governos e instituições de caridade públicas. A plataforma auxilia as organizações a otimizar seus processos de concessão, melhorar a comunicação e aumentar a transparência com uma interface intuitiva que apoia a colaboração em equipe e a tomada de decisões eficientes. Com recursos poderosos como dashboards baseados em funções, sistemas de dados conectados e ferramentas de relatórios robustas, a Fluxx capacita os doadores a maximizar seu impacto. A empresa é reconhecida por sua forte e engajada comunidade de clientes e por sua capacidade de integrar ferramentas de terceiros para maior eficiência e precisão.

Descrição

• Manage the implementation of Fluxx software for multiple customers concurrently, delivering within the project scope and timeline deadlines • Ability to navigate and balance competing priorities across multiple projects • Collect and confirm product configuration requirements using blueprints, templates, prototyping, business analysis, and process analysis to deliver grant management solution configuration to meet those requirements • When appropriate, leverage knowledge of programming languages to meet customer’s requirements and enhance their experience of the platform • Utilize stellar project management skills and techniques to ensure scope and timelines are adhered to and the customer has a satisfactory experience during their implementation and beyond • Oversee the data migration within the project to both effectively communicate the process and model as well as complete the technical elements: data readiness, execution, iteration. • Troubleshoot and facilitate issue resolution, proactively collaborating with team members of other departments (Product, Support, Engineering, etc.) • Educate customers on how to use purchased software system and personalized system features • Communicate with different levels of management regarding project status and needs. Ability to discuss these solutions with both the technical and business community. • Be a great communicator, meaning you understand the significance and appropriate use of tone and mediums based on circumstance and audience. • Be ready, willing, and able to track and document everything that happens on the project, then report on it like clockwork to the project team and stakeholders.

🎯 Requisitos

• 3-5 years of professional experience: 1) configuring software solutions, 2) eliciting customer requirements/user stories, and 3) business process analysis • Strong familiarity with agile project management principles, tools, and techniques. Previous project management experience required. • Be comfortable presenting technical information and leading customer meetings with professionalism and integrity • Very strong analytical skills and the expertise to translate user scenarios (or business requirements) into technical solutions • Experience and/or understanding of data migration processes and principles • Detail-oriented with the ability to multitask, meet deadlines, and quickly process information • A track record of being a team player and leader with strong interpersonal skills and a talent for collaboration • Be a problem-solver who has a demonstrated ability to overcome challenges with creative solutions • Be a self-motivated, independent worker and thinker with a positive attitude • Familiarity with grant management processes is a huge a plus • Familiarity with CRM and grantmaking software is also a plus (especially Fluxx Grantmaker) • Familiarity with scripting skills, including CSS/HTML/Liquid/Ruby • Passionate about Fluxx’s vision to become THE company that changes philanthropy forever.