Concierge Manager – Latin America

Vaga não está no LinkedIn

🕒 Julho 13

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $1.600 / mês

⏳ Contrato/Temporário

🟡 Pleno

🟠 Sênior

👔 Gerente

👻 Score fantasma 20%

O que significa: quão provável esta vaga está aberta sem contratação ativa.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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FlyFlat

SiteLinkedInTodas as Vagas

51 - 200 funcionários

✈️ Turismo

📦 Logística

💼 Consultoria

Travel • Logistics • Consulting

FlyFlat é um serviço de concierge de viagem e reserva que utiliza um software proprietário, relações com fornecedores e onze estratégias de reserva especializadas para obter passagens internacionais de classe executiva e primeira classe a preços extremamente reduzidos. A empresa oferece suporte de concierge de luxo 24 horas por dia, 7 dias por semana, planos empresariais e individuais (Explorer e Premier), e gerencia reservas de voos, seleção de assentos, gestão de fidelidade, hotéis e transfers para economizar tempo e dinheiro de profissionais e empresas ocupadas. FlyFlat foca em viagens de longa distância em cabines premium entre grandes regiões e enfatiza economia de tempo, serviço personalizado e descontos garantidos para membros.

Descrição

• Lead and develop 3 Team Leads across Client Service, Ticketing, and Trip Fulfillment • Coach Team Leads daily with direct, specific feedback • Build a shift culture centered on ownership, accuracy, and client empathy • Conduct regular performance reviews • Direct client-facing operations during the assigned shift • Allocate resources, manage escalations, and resolve complex situations • Ensure complete handovers between shifts • Maintain 95%+ SLA adherence and 98%+ data accuracy • Own the end-to-end client experience, including requests, quotes, bookings, and follow-ups • Personally handle VIP clients and high-complexity situations • Provide proactive updates and creative solutions • Submit at least two documented process improvements per month • Identify patterns in client feedback, system performance, and team errors • Partner with Process Management and other functions to streamline workflows • Use data to make decisions and demonstrate impact • Collaborate with Product, Operations, Leadership, and other cross-functional teams • Represent client and team perspectives in strategic conversations • Contribute insights to Ascend's global growth and operational scaling

🎯 Requisitos

• 4+ years in luxury travel, hospitality, or high-touch service operations • 2+ years in a leadership or management role coaching and developing a team • Strong Sabre GDS proficiency, including fare rules, complex routing, and ticketing • Data-driven approach to leadership using metrics to identify trends and validate changes • Excellent written and verbal communication • Composure under pressure • Experience with international business-class or first-class bookings or award travel programs is nice to have • Familiarity with Asana, Periskope, Stripe, or similar workflow and CRM platforms is nice to have • Track record of building or improving operational processes, SOPs, or training programs is nice to have • Experience managing remote, global teams across time zones is nice to have • Background in premium hotels or high-end concierge services is nice to have • Must manage applicable taxes, filings, and compliance requirements as an independent contractor

🏖️ Benefícios

• Travel perks: Access to Ascend at-cost booking for personal travel • Clear career path with merit-based progression • Performance-based salary increases and bonuses tied to KPI achievement • Predictable scheduling with shifts known in advance where possible • Structured shift handovers • Global collaboration with talented teams • Regular performance reviews with clear metrics and honest feedback • Advanced travel optimization strategies used by elite professionals in the industry • Learning opportunities in global team leadership, cross-functional collaboration, and operational leadership • No medical insurance, mediclaim, or similar statutory benefits provided for this role