Principal Customer Value Analyst

🕒 Julho 27

🐊 Florida – Remoto

🐊 Florida – Remote

💵 $110.228 - $140.000 / ano

⏰ Tempo Integral

🔴 Especialista

🧐 Analista

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Fortress Information Security

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2015

🔒 Cibersegurança

🏛️ Governo

🤖 Inteligência Artificial

💰 $125.000.000 Series C - Fortress Information Security em 2022-04

Cybersecurity • Government • Artificial Intelligence

A Fortress Information Security é uma empresa de cibersegurança impulsionada por IA que defende infraestruturas críticas, agências governamentais e suas cadeias de suprimentos contra ameaças cibernéticas e riscos de missão. A empresa foca em inteligência de ameaças, gestão de vulnerabilidades, gerenciamento de riscos de fornecedores e terceiros (TPRM), segurança cibernética da cadeia de suprimentos e produtos (C-SCRM), SBOMs e proteção de clientes do setor público e de infraestrutura crítica.

Descrição

• Drive the Office of IDCV operating cadence across strategic accounts. • Analyze customer priorities, corporate filings, risk findings, program outputs, operational performance, industry developments, and stakeholder feedback to identify risks and opportunities. • Interview Sales, Customer Success, Product, Operations, and other stakeholders to understand the priorities of customer executives and management teams. • Connect information across multiple sources and develop clear recommendations for how Fortress should execute, demonstrate value, resolve gaps, and support the customer’s strategic agenda. • Prepare and improve QBRs and executive presentations that clearly communicate Fortress’s performance, findings resolution, risk reduction, cost reduction, and customer value. • Quantify program value using risk reduction, avoided loss, time saved, compliance velocity, tool displacement, labor reallocation, and other defensible measures. • Create account recovery plans for at-risk customers and expansion narratives for customers that could benefit from additional Fortress capabilities. • Identify, track, and escalate value leaks, including open commitments, aging tickets, unresolved findings, data gaps, reporting issues, and capability blind spots. • Create IDCV processes, establish them through stakeholder alignment and direct execution, and ensure they become repeatable operating practices. • Hold accountable teams and individuals responsible for agreed actions, customer commitments, QBR readiness, and value delivery. • Build AI-enabled workflows for customer research, risk analysis, QBR preparation, content retrieval, value storytelling, and operating visibility. • Maintain executive-ready reporting on account readiness, risks, opportunities, decisions needed, and follow-up actions. • Provide guidance, coaching, and training to Customer Success and cross-functional partners on IDCV methods, account analysis, and value storytelling. • Perform other duties as assigned.

🎯 Requisitos

• 5+ years of experience in strategic analysis, consulting, customer success, business operations, value engineering, financial analysis, product operations, program management, or a related role. • Demonstrated ability to synthesize incomplete or fragmented information, identify meaningful patterns, and translate analysis into a clear course of action. • Demonstrated ability to drive cross-functional initiatives to closure without relying on formal authority. • Strong executive presentation and PowerPoint skills, with the ability to turn complex technical and business information into clear executive narratives. • Strong analytical and business acumen, including comfort with customer metrics, risk findings, program performance, corporate filings, and value quantification. • Practical fluency with AI tools and a tendency to use automation to improve research, quality, speed, consistency, and scalability. • Excellent communication, structured thinking, intellectual curiosity, discretion, judgment, attention to detail, and follow-through. • Ability to operate confidently with executives, customer-facing leaders, product owners, technical teams, and government or critical-infrastructure stakeholders.

🏖️ Benefícios

• Remote and Hybrid working environment • Competitive pay structure • Medical, dental, vision plans with employees covered up to 90% with highly progressive options for dependents and families • Company paid life, short- and long-term disability insurance • Employee Assistance Program • 401(k) match • Flexible Paid Time Off • Parental Leave