Lead Customer Solutions Engineer

🕒 Maio 26

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FORT Robotics

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2018

💰 $25.000.000 Series B em 2022-07

Robotics • Safety • Technology

A FORT Robotics é uma empresa especializada na criação de plataformas de controle seguras e certificadas para robôs e máquinas em diversos setores. Sua tecnologia se concentra em soluções de segurança sem fio, como o E-Stop sem fio e o Controle Remoto Seguro, para garantir a operação segura de robôs e maquinário pesado a uma distância segura. Os produtos da FORT são utilizados para aumentar a segurança em setores como agricultura, construção, manufatura e transporte, permitindo o desenvolvimento e a integração de sistemas autônomos enquanto maximiza a produtividade e reduz os riscos. Seus serviços e produtos são projetados para fornecer controle confiável em ambientes conectados, tornando a implementação robótica segura, protegida e eficiente.

Descrição

• Lead technical engagements at FORT’s most strategic customers, owning integration outcomes for FORT wireless E-Stop and remote-control products into AGVs, AMRs, and custom automation platforms • Travel to customer sites (up to 25%) to drive integration design, troubleshoot complex implementation challenges, and ensure full functional and safety compliance • Operate as a player-coach — lead complex integrations hands-on while simultaneously developing the team, modeling the standard for technical excellence, customer communication, and field execution • Directly mentor and coach junior and mid-level Customer Solutions Engineers; create individualized development plans, set growth milestones, and track progress • Pair junior engineers on customer engagements through structured ride-alongs, shadowing rotations, and co-led site visits to accelerate their ramp on CAN bus integration, safety architecture, and customer-facing skills • Run regular technical deep-dives, case reviews, and post-mortems with the team to convert hard-won field lessons into reusable knowledge • Provide real-time coaching and feedback during live customer escalations; gradually transfer ownership of accounts to developing engineers as they earn it • Build the team’s technical playbooks, integration guides, and onboarding curriculum so new hires reach productivity faster • Identify skill gaps across the team and partner with the hiring manager on recruiting, interviewing, and leveling decisions • Lead integration design reviews, site assessments, and architecture discussions with senior customer engineering stakeholders • Define and advise on integration architecture, including CAN bus topology, wiring schematics, and API-based software integration across diverse customer platforms • Apply and champion functional safety principles to validate safety-rated system designs; serve as a subject-matter expert on safety compliance for both internal teams and customers • Partner with Product and Engineering to translate field insights into roadmap improvements, identify recurring integration friction points, and influence product direction • Represent FORT in escalations, technical executive briefings, and key account reviews

🎯 Requisitos

• Bachelor’s degree in Electrical Engineering, Mechanical Engineering, Robotics, or a related field • 4+ years in systems engineering, field applications, or technical integration in robotics or industrial automation, with demonstrated technical leadership • Proven track record of coaching, mentoring, and developing junior engineers — with concrete examples of engineers who grew under your guidance • Comfort operating as a player-coach: still happiest with your hands on the system, but energized by lifting others up to your level • Proven track record leading complex customer integrations from kickoff through deployment • Deep hands-on experience with CAN bus protocols and API integration in industrial contexts • Strong working knowledge of electrical systems, control schematics, and functional safety standards (e.g., ISO 13849, IEC 61508) • Experience influencing cross-functional teams without direct authority • Ability to travel up to 30%, including international travel.