Senior Director, Cloud Operations

🕒 Outubro 8

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟠 Sênior

⚙️ Operações

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Foundant Technologies

SiteLinkedInTodas as Vagas

51 - 200 funcionários

🤝 Sem Fins Lucrativos

💊 Farmacêutico

Non-profit • Pharmaceuticals

Nossa missão é maximizar o impacto da comunidade filantrópica.

Descrição

• Own end-to-end cloud operations across Foundant's SaaS product portfolio • Ensure availability, performance, and reliability of production systems • Lead availability incident management, including triage, resolution, and root cause analysis • Present incident readouts and RCAs to internal and external stakeholders • Oversee configuration and change management across automated CI/CD and manually managed environments • Manage infrastructure hosting costs across US, Canada, EU, Australia, and UK regions • Build and lead a team of system administrators and SREs • Coach team members toward technical excellence and accountability for operational outcomes • Partner with Development, Technical Security, and Support teams on operational readiness, incident response, and handoffs • Establish and continuously improve monitoring, alerting, and performance management practices • Translate Foundant's North Star into a cloud operations strategy across five products • Set and improve availability and performance standards using data and monitoring • Make timely decisions during live availability incidents • Communicate incident root causes and operational changes clearly • Develop staff through feedback, technical coaching, and ownership opportunities • Perform other duties as assigned

🎯 Requisitos

• 10+ years of progressive experience in cloud operations or infrastructure leadership • 5+ years in a director-level role • Deep, hands-on expertise operating and troubleshooting multi-cloud environments, including AWS and Azure • Experience managing availability and performance for SaaS products deployed across multiple geographic regions • Working knowledge of regional data residency and compliance considerations across the US, Canada, EU, UK, and Australia • Experience leading availability incident management and root cause analysis for production environments • Experience overseeing configuration and change management across infrastructure-as-code/CI-CD and traditional manually managed release environments • Experience managing cloud infrastructure hosting costs at scale, including forecasting and cost optimization • Experience building, managing, and developing teams of system administrators and/or Site Reliability Engineers • Bachelor's degree in Computer Science, Information Systems, or a related field preferred • Must be legally eligible to work in the United States

🏖️ Benefícios

• Competitive salary • Benefits • Tuition reimbursements • Lifestyle reimbursements • Bespoke mindfulness initiatives • Bespoke fitness initiatives • Flexible PTO policy • Professional and personal development opportunities • Cross-team collaboration and exposure to diverse ideas, expertise, and projects • Internal mobility and career growth opportunities • Autonomy and responsibility • Employee recognition • Accommodations throughout the interview and employment process

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