Director of Implementation, SMB & Mid-Market

🕒 Julho 15

🤠 Texas – Remoto

🤠 Texas – Remote

⏰ Tempo Integral

🔴 Especialista

👔 Diretor

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Fourth

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

🏨 Hospitalidade

💼 Consultoria

📦 Logística

💰 Series unknown em 2015-07

Hospitality • Consulting • Logistics

A Fourth é uma empresa global de software como serviço (SaaS) que oferece soluções completas para gerenciamento de restaurantes e hospitalidade. Seu conjunto de produtos inclui gestão de força de trabalho com agendamento preditivo e otimização de mão de obra, previsão de demanda, gerenciamento de inventário e receitas, compras, RH, benefícios e folha de pagamento, além de dados e insights em tempo real. Com cerca de 25 anos de experiência, múltiplos escritórios globais e centenas de funcionários, a Fourth se concentra em ajudar operadores de hospitalidade a reduzir custos, melhorar a conformidade e tomar decisões baseadas em dados.

Descrição

• Lead and develop the WFM and Payroll Implementation Managers. • Set clear expectations, establish accountability, and drive results. • Own delivery of all commercial WFM and payroll implementations. • Define performance metrics, SLAs, and quality standards. • Identify bottlenecks and optimize for throughput. • Provide critical input on the strategic productization initiatives. • Partner with Product and Sales to build a roadmap toward self-serve and reduced professional services dependency. • Define performance standards and operational expectations for the offshore implementation team. • Iterate on training, workflows, and processes to continuously improve efficiency and quality. • Build and evolve scalable implementation processes and playbooks for both WFM and Payroll. • Drive continuous improvement and identify automation opportunities. • Establish operational reporting and metrics that track volume, quality, cost per implementation, and team productivity. • Build dashboards that inform decision-making. • Partner with Product, Engineering, Sales, and Customer Success to surface implementation challenges, product gaps, and scaling constraints. • Lead adoption of AI and automation for onboarding, configuration, integrations, and error checking.

🎯 Requisitos

• 8+ years in operations, implementation, or customer success leadership in high-volume, scaled environments • Proven track record managing managers and building/scaling distributed teams • Experience leading high-volume onboarding or implementation operations (100s of customers per month) • Strong technical background in integrations, data architecture, and system configuration • Background in hospitality, retail, payroll, or adjacent industries strongly preferred • Experience managing offshore or third-party teams and optimizing distributed delivery models • Demonstrated ability to identify, evaluate, and scale operational improvements and automation • Experience partnering with Product and Engineering to inform roadmap and solve scaling challenges • Comfort with data analysis and building operational dashboards and metrics.

🏖️ Benefícios

• Unlimited PTO! • Medical, Dental, Vision Insurance! • 401k Match! • Parental Leave • Laptop and equipment.