Corporate Travel Operations Manager – After Hours

🕒 Julho 27

🏈 Alabama, Arizona, +19 estados a mais – Remoto

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💵 $59.000 - $80.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

⚙️ Operações

👻 Score fantasma 0%

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🗣️🇺🇸🇬🇧 Inglês obrigatório

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Logo of Fox World Travel

Fox World Travel

201 - 500 funcionários

Fundada em 1960

✈️ Turismo

🤝 B2B

Travel • B2B

A Fox World Travel é uma empresa de viagens completa que fornece serviços de viagens corporativas e de lazer. A empresa oferece programas de viagens de negócios gerenciados (incluindo dever de cuidado, gerenciamento de risco, gestão de despesas, ferramentas de reserva online, relatórios e inteligência de negócios personalizada), reuniões e incentivos (gestão completa de reuniões, eventos híbridos/virtuais, viagens de incentivo e fornecimento de grupos) e serviços de viagens de férias (viagens em grupo, casamentos no destino, cruzeiros, viagens de luxo/VIP). A empresa também enfatiza as relações com fornecedores, a comunicação com viajantes, a integração de novos clientes e a gestão de contas, além de iniciativas de responsabilidade social corporativa, como o Fox IMPACT e um Kit de Ferramentas para Prevenção de Tráfico.

Descrição

• Responsible for providing positive and supportive front-line leadership to develop and maintain associates within a professional team capable of fulfilling the mission of Fox World Travel. • Lead the associates to achieve the highest level of customer service expectations, revenue growth and profitability. • Conduct regular audits of associates’ reservations and call logs; maintain the associate’s schedule. • Ensuring and maintaining a work environment that attracts and retains high quality employees. • Supporting associates by taking calls and booking reservations when workload exceeds staffing levels. • Coaching and developing associates toward achieving their professional goals by offering constructive feedback through monthly one-on-one meetings and annual reviews. • Conducting and participating in new hire interviews and making recommendations of qualified candidates. • Maintaining a favorable and collaborative working relationship with co-workers in all departments to foster an environment of trust and mutual respect. • Driving standards and best practices whenever possible and effectively fostering a culture of engagement.

🎯 Requisitos

• At least 5 years’ progressive corporate travel experience. • Proven ability to lead and coach successfully; prior managerial experience of at least 2 years. • Some post-secondary education in Business Administration, Management or related field preferred. • International experience required. • GDS proficiency, Travelport Smartpoint. • Ability to work evenings, weekends, and holidays as scheduled. • Strong knowledge and demonstrated proficiency of all Microsoft Office Applications. • Advanced experience in all facets of business travel centers to include support functions, group air reservations, domestic and international reservations, thorough understanding of front, mid and back-office functions, processing exchanges, and online queue fulfillment. • Ability to work effectively in a team environment. • Ability to gather and analyze statistical data, generate reports, and to plan, coordinate and administer complex administrative systems and processes. • Ability to communicate with confidence and create a credible impression. • Self-motivation; demonstrate initiative with a strong commitment to personal goals, objectives, and work ethic. • Excellent attention to detail and accuracy. • Exceptional interpersonal and organizational skills.

🏖️ Benefícios

• competitive wages • flexible time off (vacation, sick, personal) • FAM Adventure Bucks to help you explore the world • remote/hybrid work • full benefit package including medical, dental, vision, long-term disability, company-sponsored life insurance and short-term disability • tuition reimbursement • 401(k) contributions

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