Lead Solutions Engineer – Verticals

🕒 Agosto 21

🐊 Florida – Remoto

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💵 $136.085 - $168.105 / ano

⏰ Tempo Integral

🟠 Sênior

💻 Engenheiro de Soluções

🦅 Patrocina Visto H1B

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👻 Score fantasma 4%

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🗣️🇺🇸🇬🇧 Inglês obrigatório

ITSM

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Freshworks

5001 - 10000 funcionários

Fundada em 2010

💼 Consultoria

📣 Marketing

📦 Logística

💰 $85.000.000 Secondary Market em 2020-01

Consulting • Marketing • Logistics

A Freshworks é uma empresa que oferece software poderoso e fácil de usar para atendimento ao cliente, gerenciamento de serviços de TI (ITSM), automação de vendas e automação de marketing. A companhia disponibiliza uma linha de produtos que inclui Freshdesk, Freshservice, Freshsales, Freshchat e Freshmarketer, todos aprimorados com inteligência artificial para aumentar a produtividade e a eficiência. Com soluções projetadas para elevar o engajamento do cliente e dar suporte às operações de TI, a Freshworks atende a mais de 68. 000 empresas em todo o mundo. Suas plataformas orientadas por IA, como o Freddy AI Agent, têm como objetivo oferecer um serviço rápido e sempre disponível, tornando o trabalho mais simples e eficiente para equipes de diversos setores.

Descrição

• Serve as a dedicated Solution Engineering partner to SLED, Higher Education, and Manufacturing sales teams • Develop understanding of industry-specific needs, buying environments, and business challenges • Collaborate with customers to identify and address business, operational, and technology challenges • Partner with Account Executives throughout the sales cycle • Conduct technical and business discovery • Help shape solution strategies for active opportunities • Translate customer requirements into business and technical solutions • Build and deliver customized Freshworks product demonstrations • Articulate Freshworks ITSM, ITAM, ITOM, ESM, and AI capabilities to technical and executive audiences • Develop repeatable vertical-specific demonstrations, solution narratives, and best practices • Partner with Sales, Product, Marketing, Customer Success, and other teams • Bring industry insights and customer feedback into the broader organization • Stay current on industry trends, technology priorities, and customer needs • Evangelize Freshworks' user experience and AI-first platform capabilities

🎯 Requisitos

• 6–8 years of Solution Engineering, Sales Engineering, Solutions Consulting, or similar pre-sales experience • Experience supporting or selling SaaS solutions into SLED, Higher Education, or Manufacturing • Strong understanding of industry-specific customer requirements, buying processes, and technology priorities • Experience with ITSM, ITAM, ITOM, ESM, or related enterprise technology platforms is strongly preferred • Excellent presentation and storytelling skills • Ability to communicate complex technical concepts and business value to diverse audiences • Proven ability to work cross-functionally on complex business and technical challenges • Strong verbal, written, presentation, and interpersonal communication skills • Ability to manage multiple opportunities and priorities in a dynamic sales environment • Highly driven, execution-oriented, and comfortable operating with a strong sense of urgency • Experience positioning or selling AI-enabled solutions is preferred • Bachelor's degree is preferred but not required

🏖️ Benefícios

• Variable compensation eligibility • Flexible thinking and work arrangements • Opportunities to grow your career • Inclusive workplace • Equal opportunity workplace

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