Customer Operations Manager

🕒 Agosto 4

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

⚙️ Operações

👻 Score fantasma 10%

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Frida

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2014

🏥 Saúde

🍽️ Alimentos e Bebidas

💼 Consultoria

Healthcare • Food & Beverage • Consulting

A Frida é uma empresa focada em fornecer produtos inovadores de saúde e bem-estar principalmente para pais de primeira viagem e futuros pais. Seus produtos incluem marcas como Frida Baby, Frida Mom e Frida Fertility, que atendem às necessidades de bebês, mães e aqueles que estão tentando conceber, respectivamente. Conhecida por soluções únicas, como o NoseFrida SnotSucker, a Frida visa tornar a criação dos filhos mais gerenciável com ferramentas práticas, como kits de recuperação pós-parto, essenciais de apoio à gravidez e auxiliares de fertilidade. A missão da Frida gira em torno de preparar os pais para as realidades da paternidade com produtos simples, mas eficazes.

Descrição

• Own the day-to-day operational execution of Walmart’s business as the primary supply chain partner and point of contact for retailer replenishment and operations teams • Build relationships through recurring business reviews and operational meetings to improve service levels, inventory health, and supply chain performance • Partner with Sales on new item launches, promotional events, assortment changes, modular resets, and seasonal initiatives • Monitor purchase orders, replenishment, and inventory flow to ensure timely fulfillment and strong in-stock performance • Monitor and optimize In Stock %, OTIF, Fill Rate, Weeks of Supply, Inventory Health, GMROII, and Forecast Accuracy • Analyze retailer and internal supply chain data, identify risks and trends, and develop action plans • Partner with Demand Planning and Supply Planning to improve forecast accuracy, inventory availability, and replenishment execution • Translate customer needs into actionable plans and align internal teams • Lead cross-functional initiatives with Sales, Planning, Logistics, Customer Service, Marketing, and Operations • Drive accountability for timely resolution of operational issues and successful business initiatives • Improve reporting, streamline processes, and increase visibility across Walmart’s supply chain operations • Develop and implement scalable reporting, tools, and process improvements to increase efficiency, reduce costs, and strengthen retailer relationships

🎯 Requisitos

• Bachelor’s degree in Business, Supply Chain Management, or a related field • 5+ years of experience in customer operations, supply chain, logistics, or retailer-facing operations within a CPG or consumer products environment • Experience supporting large national retailers in customer operations, replenishment, order management, customer supply chain, or sales operations is strongly preferred • Strong understanding of retail replenishment, inventory management, forecasting, and supply chain execution • Proven ability to analyze complex data and translate insights into actionable business recommendations • Experience partnering cross-functionally with Sales, Demand Planning, Supply Planning, Logistics, Customer Service, and Operations • Track record of driving projects, improving processes, and delivering results • Advanced Excel skills required • Experience with Power BI, Tableau, ERP systems, and retailer reporting tools is preferred • Excellent communication, relationship-building, and problem-solving skills • Six Sigma or continuous improvement experience is a plus

🏖️ Benefícios

• Comprehensive medical, vision, and dental plan options • Employer paid life insurance • Supplemental insurance options including Accident Insurance, Short-Term Disability and Long-Term Disability, Cancer Coverage, and more • FSA & HSA • 401k matching up to 4% with immediate vesting • Generous paid time off program including elective PTO days, federal holidays, sick/wellness days, floating holidays, and a birthday day off • Pregnancy and parental leave • Weekly wellness programming in-office • Dog friendly office • Learning & development opportunities for professional and personal growth • Company-wide events & outings • Day of Service and volunteer opportunities • Exclusive employee product discounts