Client Account Manager

🕒 Maio 16

🏰 Missouri – Remoto

🏰 Missouri – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💰 Gerente de Contas

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Frontline Managed Services

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

🤝 B2B

🔒 Cibersegurança

☁️ SaaS

B2B • Cybersecurity • SaaS

A Frontline Managed Services é uma fornecedora global de Serviços de Ciclo de Receita e Serviços de TI Gerenciados, especificamente projetados para empresas de serviços jurídicos e profissionais. A empresa utiliza tecnologia especializada para inovar os modelos de entrega de serviços, oferecendo soluções escalonáveis que melhoram a receita, a rentabilidade e a eficiência operacional para empresas de todos os tamanhos. Com um compromisso com a governança de TI e segurança cibernética, a Frontline assegura operações jurídicas seguras e eficazes, apoiando as empresas a alcançarem desempenho e crescimento acima do mercado.

Descrição

• Manage large and diverse client portfolio. • Serve as client advocate to ensure high level of client satisfaction. • Develop and maintain relationships with clients. • Accurately identify and capture client problems and requests and engage appropriate internal stakeholders. • Identify opportunities to expand client service offerings and communicate them to the sales team • Report on project objectives and deadlines. Facilitate client engagement on project objectives. • Hand-off technician specific issues to Operations for prevention plan. • Follow up with Operations to ensure issue resolution. • Follow up with Firm Liaison to communicate completion of open issues and projects. • Generate and deliver custom client reports as requested. • Complete data and volume trending analysis. • Conduct regular client business reviews. • Facilitate client implementations. • Draft and deliver meeting minutes to attendees of regular client business reviews. • Coordinate contribution of firm specific knowledge content to knowledge repositories.

🎯 Requisitos

• 5 years’ Account Management or customer service experience supporting US clients, preferably IT-related business to business • Bachelor's degree (BA or BS) from accredited college or university • Excellent communication and interpersonal skills with the ability to gain the trust of clients • Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions. • Excellent judgment and discretion; ability to handle multiple priorities simultaneously, meet deadlines, and handle work-related stress is required. • Friendly, courteous, service-oriented, professional, outgoing, and customer service oriented. • Must be able to work independently and productively with minimum supervision. • Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics. • Communicates changes and progress; completes projects on time and budget. • Team player with a "can do" attitude that can work in a fast-paced environment. • Ability to establish and maintain professional atmosphere for employees, clients and customers • Ability to coordinate with other staff, and interact with other departments professionally.

🏖️ Benefícios

• Fully remote