Business Development Operations Coordinator

🕒 Julho 31

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Frontline Performance Group

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 1993

💼 Consultoria

🍽️ Alimentos e Bebidas

📦 Logística

💰 Private Equity Round em 2015-07

Consulting • Food & Beverage • Logistics

O Frontline Performance Group é uma organização líder especializada em otimizar o serviço de linha de frente para a indústria de hospitalidade. Eles oferecem uma plataforma de software única, o IN-Gauge, que fornece treinamento, ferramentas e tecnologias para aprimorar as operações hoteleiras, aumentar a receita por meio de técnicas de upselling e melhorar as experiências dos hóspedes. Com mais de 30 anos de experiência, a FPG equipa hotéis com metodologias e insights práticos que levam a aumentos mensuráveis na receita e no desempenho dos funcionários, resultando em um serviço excepcional prestado na recepção.

Descrição

• Provide operational and administrative support to the Business Development Team and Customer Success Leadership by maintaining accurate customer information, supporting Salesforce administration, coordinating customer data within IN-Gauge, and assisting with business development initiatives that contribute to company growth. • Serve as the first point of contact for prospects and clients and as a principal source of information for the Business Development Team and Customer Success Leadership. • Ensure comprehensive and up-to-date knowledge of FPG’s unique selling points, features, amenities, and services throughout the business development and customer success teams. • Calculate and present potential revenue analysis for hotels/groups to be used in sales proposals • Develop proposals/presentations for the business development team • Support the business development team with product demonstrations • Coordinate client meeting activity/develop client meeting materials for above property events • Input and maintain prospect and customer information within Salesforce, ensuring data accuracy, completeness, and consistency while coordinating with Commercial Operations as needed. • Produce Salesforce, IN-Gauge, and Tableau reports, dashboards, and administration to support Business Development, Customer Success Leadership, and operational reporting. • Work closely with the marketing department on lead generation activity, event management administration and event attendance where needed • Support the sales team with travel planning and expense management • Be the go-to support team member at HQ for the Sales team • Maintain IN-Gauge client profiles, tenant mappings, and customer records. • Respond to internal requests for customer information, reporting, and account documentation. • Identify opportunities to improve operational processes and internal efficiencies.

🎯 Requisitos

• 3-5 years of experience working for Consulting/ training / SAAS companies in sales, business development, and/or client relationship management supporting sales teams to build and manage a sales pipeline • Good communication skills, telephone skills, good email correspondence and presentation skills • Excellent written and spoken English skills. Other languages have a distinct advantage, also • Bachelor’s Degree and/or equivalent education • A high level of proficiency in MS Office applications and experience with CRM web-based systems, including Salesforce • A positive team player with a high level of dedication • Experience in administration and process support • Strong time management skills • Highly organized and detail-oriented with strong problem-solving skills, the ability to work independently, manage multiple priorities, and demonstrate ownership of assigned responsibilities. • Demonstrated experience maintaining CRM data integrity and customer information. • Ability to prioritize competing deadlines in a fast-paced environment. • Strong cross-functional communication and collaboration skills. • Commitment to continuous process improvement and operational excellence.

🏖️ Benefícios

• Employer contribution toward company sponsored health plans • Dental & Vision plans offered • Employer paid Short-term Disability & Employer paid Long-term Disability • Employer paid Life Insurance Policy ($100,000) • Employer paid Accidental Death & Dismemberment Policy ($100,000) • 401K participation, with 4% Employer Matching Contribution • Paid Time Off and annual holiday closure • Parental Leave (Maternity, Paternity, and Adoption Leaves)